The Maslow Hotel, Sandton,
27 February 2020
Tickets are free
Only 200 spots available
Customer Experience (CX) has become so crucial that research indicates by 2020 it will overtake price and product as the key brand differentiator when it comes to purchasing decisions. CX is also the major driver behind all digital transformation efforts as organisations are being challenged to rethink their entire approach to engaging with customers. According to a Gartner study, by 2020 more than 40% of all analytics project will relate to an aspect of CX.
Ninzi-Connect and Sero will host its Aspect Customer Engagement Conference at The Maslow in Sandton. The conference will be attended by South Africa’s top industry executives and IT professionals. Featuring topics such as Customer Experience (CX), Workforce Optimisation and Advanced Contact Strategies, the conference is the definitive technology event for professionals looking for insights to enhance their Digital Transformation strategy.REGISTER
Gain knowledge on how advanced customer engagement strategies drive profitability and customer loyalty for the most demanding clients in financial, retail, insurance, telecommunications and healthcare service organisations.
Discover how digital self-service can ensure continuous customer experiences, as part of your Omni-Channel strategy.
Learn how to increase Workforce Productivity with the Aspect WFO suite.
Use insights to improve customer satisfaction and retention.