Aspect Software Release of Aspect eWorkforce
Management 7.0.1 Expands Localization Capabilities
New Version Offers Broad Language Support
for Perform Module
Aspect Software, Inc., the world’s largest company
solely focused on the contact center, announced today
its Aspect® eWorkforce Management™ 7.0.1
- Perform module is now available in French, German,
Spanish, Korean, Japanese, Traditional Chinese and
Simplified Chinese. This latest version also provides
localization of online support help for the core Aspect
eWorkforce Management solution.
The Aspect eWorkforce Management - Perform module
helps contact centers understand how agents are
performing, both historically and in real-time,
to ensure agents are at peak productivity. With the
Perform feature, companies can collect complex
adherence and productivity data, and compare agent
status to established objectives and schedules.
"This release of Aspect eWorkforce Management
enhances a key piece of the solution for our
customers and prospects in Europe, Latin America
and the Asia- Pacific regions," said Robert
Kelly, vice president, performance optimization
solutions. "Aspect continues its commitment
to provide leading workforce management solutions
around the globe. We expect the new enhancements
to the Perform module will help companies get
the most out of their agents’ performance and
staffing efforts to enhance agent productivity
and ultimately provide a better customer
experience."
Aspect eWorkforce Management, from the company’s
Contact Center Performance Optimization product
line, is a complete automated solution that
provides the capabilities for forecasting,
scheduling and tracking, to ensure contact centers
have the right staff, with the right skills, at
the right time. The end result is increased
productivity and revenue, improved customer service
and agent performance, reduced staffing and operating
costs, and increased profits and customer satisfaction.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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