Aspect Unified IP Wins Miercom Rated Best
Award
Aspect Solution Earns Rated Best Award for
Best Supervisor and Real-time Monitoring/Reporting
Capabilities
Aspect Software, Inc., the world’s largest
company solely focused on unified communications for
the contact center, today announced that Aspect®
Unified IP™ was recognized with the Best Supervisor
and Real-time Monitoring/Reporting Capabilities in
the Miercom IP Contact Center Industry Study and
Product Test Review. Miercom, a leading, independent
product test center, recognized Aspect for advanced
administration, recording and monitoring
capabilities, and tight integrations to Unified
Command and Control™ and PerformanceEdge™.
“Aspect Software is delivering the best
supervisor, reporting and monitoring capabilities in
the contact center market,” said Rob Smithers, chief
executive officer, Miercom. “Aspect has demonstrated
its deep understanding of call center needs,
especially for flexible, cost-effective IP solutions
that can help supervisors and managers better
monitor productivity and optimize performance. And,
through Aspect Unified IP, and complementary
technologies within Unified Command and Control and
PerformanceEdge, Aspect has delivered these
capabilities for both small- to mid-sized businesses
and large contact center environments.”
Miercom highlighted a number of key
differentiators for Aspect Software in its product
review:
- Aspect Unified IP offers unified management
and supervisor capabilities through inherent
Recording and Quality Management and Unified
Command and Control enterprise
multi-platform/multi-vendor real-time data
aggregator. Aspect does not partner with any
other vendors to offer these advanced recording
and reporting capabilities.
- Unified Command and Control is a unique
solution that makes it possible for contact
centers to centralize reporting, routing,
administration, and workflow management in a
single console and can operate alone or with
disparate systems.
- PerformanceEdge is a leading performance
optimization suite that offers tight
integrations to Aspect Unified IP, as well as to
other 3rd party ACDs and dialers, to allow
contact centers to leverage advanced recording
and speech analytics, quality management,
performance management, and coaching
capabilities.
“This recognition from Miercom validates that
Aspect Unified IP, along with PerformanceEdge,
offers exceptional real-time and historical tools
that can help organizations better manage and
monitor agents and applications in the call center,
and ultimately save money and improve productivity,”
said Mike Sheridan, senior vice president of
strategy and marketing, Aspect Software. “Really,
this award belongs to all of our customers. It is
their feedback that has allowed us to build
innovative capabilities that differentiate Aspect in
the market and give call centers the tools they need
for success.”
About Miercom
Miercom is a leading, independent product test
center with hundreds of its product-comparison
analyses published over the years in leading network
trade periodicals. Our reports regularly appear in
Business Communications Review – NoJitter,
Communications News, Internet Telephony, Network
World, xchange and other publications.
The company, founded in 1988, has pioneered the
assessment of networking hardware and software. We
employ our own proprietary methodologies for testing
products from enterprise class VoIP gateways and IP
PBX’s to carrier grade switching equipment.
Miercom’s private test services include competitive
product analyses as well as individual product
evaluations.
Miercom features comprehensive certification and
test programs including Reliability Assured,
Certified Secure™ and Certified Green™. Products may
also be evaluated under the NetWORKS As Advertised™
program, in which networking-related products must
pass a comprehensive, independent assessment of
their usability and performance as compared to
advertised specifications.
Unified IP product line
Architected to help organizations execute on
their unified communications strategies, the Aspect
Software Unified IP™ products are all-in-one,
IT-ready solutions that bring extreme flexibility to
dynamic organizations. Aspect® Unified IP™ is a
session initiation protocol (SIP)–based Voice over
Internet Protocol (VoIP) product that unites
automatic call distribution (ACD), predictive
dialing, voice portal, Internet contact, workflow
management, multichannel recording and quality
management applications in a single software
platform. Unified Command and Control™ is a highly
scalable product that consolidates administration,
reporting and routing across multiple contact center
applications and locations. Aspect voice portal
applications, deployable as either standalone
software or within Aspect Unified IP, empower
customers with speech self service while seamlessly
extending to live assistance as required.
About Aspect Software
Aspect Software Inc. founded the contact center
industry and is now the world’s largest company
solely focused on unified communications for the
contact center. Our all-in-one, IT-ready solutions
communications-enable customer service, collections
and sales & telemarketing business processes for
small and medium enterprises as well as for
two-thirds of the FORTUNE Global 100. For more
information, visit
www.aspect.com.
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