Aspect Placed in Leaders Quadrant for 2008
Magic Quadrant
for Contact Center
Infrastructure, Worldwide
Evaluation Based on Completeness of Vision and
Ability to Execute
Aspect, a unified communications and contact
center software and services provider, today
announced it has been positioned by Gartner, Inc. in
the leaders quadrant in the 2008 Magic Quadrant for
Contact Center Infrastructure, Worldwide report.
According to Gartner, “leaders are high-viability
vendors with broad portfolios, significant market
share, broad geographic coverage, a clear vision for
how contact center needs will evolve and a proven
track record for delivering contact center products.
They are well-positioned with their current product
portfolio and are likely to continue to deliver
leading products. Leaders do not necessarily offer
the best-of-breed solution for every customer
requirement. However, overall, their products are
strong and often include some exceptional
capabilities. Additionally, they provide solutions
that offer relatively low risk.”
“We believe being placed in the leaders quadrant
by Gartner helps underscore that the industry views
Aspect as a trusted partner with a solid vision for
the future and a proven products and services
portfolio to help organizations achieve their
strategic objectives,“ said Jim Foy, chief executive
officer, Aspect. “With an evolving focus on bringing
unified communications to the enterprise and the
contact center, Aspect sees a lot of opportunities
for organizations to maximize agent and information
worker productivity, improve customer-company
interactions, and fine-tune their business processes
to be more efficient than ever before, which is so
important, especially in our volatile economy.”
The Gartner Magic Quadrant analyzes the vendors
in an industry and categorizes them in the
“leaders,” “challengers,” “visionaries” or “niche
players” quadrants.
Source:
1Gartner “Magic
Quadrant for Contact Center Infrastructure,
Worldwide” by D. Kraus, S. Blood, G. Johnson, et al.
November 18, 2008.
About the Magic Quadrant
The Magic
Quadrant is copyrighted 2008 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a
graphical representation of a marketplace at and for
a specific time period. It depicts Gartner's
analysis of how certain vendors measure against
criteria for that marketplace, as defined by
Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant,
and does not advise technology users to select only
those vendors placed in the "Leaders" quadrant. The
Magic Quadrant is intended solely as a research
tool, and is not meant to be a specific guide to
action. Gartner disclaims all warranties, express or
implied, with respect to this research, including
any warranties of merchantability or fitness for a
particular purpose.
About Aspect
Aspect provides software
and consulting services that turn the potential of
unified communications into real business results
across the enterprise and in the contact center.
Applying 35 years of insight and experience, Aspect
helps two-thirds of the FORTUNE Global 100, as well
as small and medium enterprises, power their
business processes with communications. For more
information, visit
www.aspect.com.
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