Aspect Unified IP Recognized With 2007 Internet
Telephony Excellence Award
Internet Telephony Magazine Honors Aspect Software for
Delivering Exceptional VoIP/IP Communications Solutions
Aspect Software, Inc., the world’s largest company
solely focused on the contact center, announced today
that Aspect® Unified IP™ has been recognized
with the 2007 Internet Telephony Excellence Award
presented by Internet Telephony magazine. Each year,
Internet Telephony recognizes products and solutions
that help businesses build and grow their bottom lines
by using IP communications technology.
Designed to reduce complexity and provide the control
that businesses require and the choice that IT demands,
Aspect Unified IP enables organizations to better
respond to today’s changing consumer. For the small- and
medium-sized contact center, Aspect Unified IP reduces
costs and simplifies administration by offering full
functionality on a single server. For the enterprise
contact center, Aspect Unified IP supports tens of
thousands of agents via centrally managed, linked
systems. Aspect Unified IP also offers enhanced hosted
capabilities to enable Application Service Providers
(ASPs) with multi tenancy, security, and partitioning
delivered in a Software as a Service (SaaS) model. For
all types of organizations, the product empowers IT to
select their transport of choice using either open
source VoIP, closed source VoIP or traditional voice.
Today, more than 730 contact center sites worldwide and
more than 150,000 agents are leveraging Aspect Unified
IP. The latest version includes localization in
Simplified Chinese. Over the next several months,
subsequent releases of the product will include
localization for Spanish, French, German, Brazilian
Portuguese, Thai, Japanese, Traditional Chinese and
Korean.
"We are proud to present Aspect Software with a 2007
Internet Telephony Excellence Award. Aspect has proven
its outstanding contribution to IP communications and
delivered winning solutions for its customers," said
Rich Tehrani, editor-in-chief of Internet Telephony.
"Taking risks to advance VoIP technology has earned
Aspect Unified IP recognition from the editors of
Internet Telephony. Aspect Software has excelled in
delivering solutions, and its customers are extremely
pleased and have offered their testaments of support."
"Being recognized with the 2007 Excellence Award from
Internet Telephony is another proof point that companies
are seeing the value in standards-based unified
applications and the industry is recognizing vendors
that are driving advancements in IP communications,"
said Gary Barnett, chief technology officer and
executive vice president at Aspect Software. "Aspect
Unified IP is addressing our customers’ more serious
pain points; eliminating multiple point solutions to
better manage the high costs of integration and unifying
reporting, routing and administration to better manage
resources and elevate customer service."
"Taking a unified approach is without a doubt the
direction that contact centers will continue to go, and
it’s very exciting that Aspect Software is leading the
way with Aspect Unified IP. This award makes it clear
that we are moving the industry forward by listening
closely to the needs of our customers and offering
solutions to help them balance consumer demands with the
realities of the bottom line."
Aspect Unified IP is a session initiation protocol
(SIP)-based Voice over Internet Protocol (VoIP) unified
contact center solution that provides automatic call
distribution (ACD), predictive dialing, voice portal
capabilities, Internet contact, workflow management,
multichannel recording and quality management to help
organizations achieve their customer service,
collections and sales and telemarketing business process
goals.
About Aspect Software
For more information Click
Here or visit
www.aspect.com.
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