Aspect Unified IP Recognized With
2007 Internet Telephony Excellence Award
Internet Telephony Magazine Honors Aspect
Software for Delivering Exceptional VoIP/IP
Communications Solutions
Aspect Software, Inc., the world’s largest company
solely focused on the contact center, announced today
that Aspect® Unified IP™ has been
recognized with the 2007 Internet Telephony Excellence
Award presented by Internet Telephony magazine. Each year,
Internet Telephony recognizes products and solutions
that help businesses build and grow their bottom lines
by using IP communications technology.
Designed to reduce complexity and provide the
control that businesses require and the choice that
IT demands, Aspect Unified IP enables organizations
to better respond to today’s changing consumer. For
the small- and medium-sized contact center, Aspect
Unified IP reduces costs and simplifies administration
by offering full functionality on a single server.
For the enterprise contact center, Aspect Unified IP
supports tens of thousands of agents via centrally
managed, linked systems. Aspect Unified IP also offers
enhanced hosted capabilities to enable Application Service
Providers (ASPs) with multi tenancy, security, and
partitioning delivered in a Software as a Service
(SaaS) model. For all types of organizations, the product
empowers IT to select their transport of choice using either
open source VoIP, closed source VoIP or traditional
voice.
Today, more than 730 contact center sites worldwide
and more than 150,000 agents are leveraging Aspect Unified
IP. The latest version includes localization in Simplified
Chinese. Over the next several months, subsequent releases
of the product will include localization for Spanish, French,
German, Brazilian Portuguese, Thai, Japanese, Traditional
Chinese and Korean.
"We are proud to present Aspect Software with a
2007 Internet Telephony Excellence Award. Aspect has
proven its outstanding contribution to IP communications
and delivered winning solutions for its customers,"
said Rich Tehrani, editor-in-chief of Internet Telephony.
"Taking risks to advance VoIP technology has earned
Aspect Unified IP recognition from the editors of Internet
Telephony. Aspect Software has excelled in delivering
solutions, and its customers are extremely pleased and
have offered their testaments of support."
"Being recognized with the 2007 Excellence Award
from Internet Telephony is another proof point that
companies are seeing the value in standards-based unified
applications and the industry is recognizing vendors that
are driving advancements in IP communications," said
Gary Barnett, chief technology officer and executive vice
president at Aspect Software. "Aspect Unified IP is
addressing our customers’ more serious pain points;
eliminating multiple point solutions to better manage the
high costs of integration and unifying reporting, routing
and administration to better manage resources and elevate
customer service."
"Taking a unified approach is without a doubt the
direction that contact centers will continue to go, and it’s
very exciting that Aspect Software is leading the way with
Aspect Unified IP. This award makes it clear that we are
moving the industry forward by listening closely to the needs
of our customers and offering solutions to help them balance
consumer demands with the realities of the bottom line."
Aspect Unified IP is a session initiation protocol
(SIP)-based Voice over Internet Protocol (VoIP) unified
contact center solution that provides automatic call
distribution (ACD), predictive dialing, voice portal
capabilities, Internet contact, workflow management,
multichannel recording and quality management to help
organizations achieve their customer service, collections
and sales and telemarketing business process goals.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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