Aspect Software Receives 2008 North American
Product Line Strategy Award from Frost & Sullivan
Award Recognizes Aspect Software for Thought
Leadership with Microsoft Alliance and Innovative
Unified Communications for the Contact Center Strategy
Aspect Software, Inc., the world’s largest company solely
focused on Unified Communications for the Contact Center™,
today announced it has been recognized with the 2008 North
American Product Line Strategy Award from Frost & Sullivan,
the Growth Partnership Company, for its leadership in the
North American Inbound Contact Center Routing Market.
Frost & Sullivan is recognizing Aspect with this award
for thought leadership by a vendor in helping companies
understand the benefits of unified communications when
combined with customer interactions by launching a
far-reaching and highly innovative Unified Communications
for the Contact Center strategy. By combining its Aspect®
Unified IP™ solution with unified communications
applications from Microsoft, it is providing enterprises
with the tools necessary to enhance customer experiences,
keep costs in check and to help generate additional
revenues.
”It is becoming more evident that unified communications
is going to help drive the need for unified contact center
solutions. The completeness of Aspect Unified IP, in terms
of the sheer volume of capabilities available on a single,
software platform, is what will allow organizations to
leverage all of the functionality that a sound unified
communications strategy will demand,” explains Frost &
Sullivan senior analyst Keith Dawson. “Essentially, a
unified solution will make it easier for organizations to
streamline their customer-facing business processes and
extend them logically beyond the traditional boundaries of
the contact center into the enterprise.”
The Frost & Sullivan Award for Product Line Strategy
Leadership is presented each year to a company that has
demonstrated the most insight into customer needs and
product demands. The recipient company has optimized its
product line by leveraging products with the various price,
performance and feature points required by the market.
Specifically, the award recognizes Aspect Software for
excelling in its ability to: • Introduce new products
strategically positioned to balance the product line •
Accommodate different market segments • Enhance its products
offerings through optimization of service, delivery,
financing and other value-added services • Successfully
manage strategic technology or marketing acquisitions and
alliances.
”With its latest game-changing deal [with Microsoft] and
product line strategy, Aspect may have even topped its
mega-merger for sheer impact,” continues Frost & Sullivan’s
Dawson. “Clearly looking to take a leadership role in
helping companies understand the benefits of unified
communications in customer interactions organizations, the
company launched a far-reaching and highly innovative
Unified Communications for the Contact Center strategy. And
while the contact center market has experienced several
bumps over the past five years, Aspect Software has always
been a company clearly unafraid of upsetting the status quo
in that market.”
“This is a powerful endorsement of the Aspect Software
strategy and recognition that our unified approach is the
way that contact centers and organizations can provide a
customer experience that truly exceeds consumer demands,”
said Mike Sheridan, senior vice president of strategy and
marketing, Aspect Software. “This recognition also helps
reinforce our belief that the contact center must be a key
element in every organization’s unified communications
strategy – that it supplies the applications, the best
practices, and the processes to enable an exceptional
customer experience, regardless of where that interaction is
taking place within the organization.”
About the Unified IP product line
Architected to help organizations execute on their unified
communications strategies, the Aspect Software Unified IP™
products are all-in-one, IT-ready solutions that bring
extreme flexibility to dynamic organizations. Aspect®
Unified IP™ is a session initiation protocol (SIP)–based
voice over IP (VoIP) product that unites automatic call
distribution (ACD), predictive dialing, voice portal,
Internet contact, workflow management, multichannel
recording and quality management applications in a single
software platform. Unified Command and Control™ is a highly
scalable product that consolidates administration, reporting
and routing across multiple contact center applications and
locations. Aspect voice portal applications, deployable as
either standalone software or within Aspect Unified IP,
empower customers with speech self service while seamlessly
extending to live assistance as required.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners
with clients to accelerate their growth. The company's TEAM
Research, Growth Consulting and Growth Team Membership™
empower clients to create a growth-focused culture that
generates, evaluates and implements effective growth
strategies. Frost & Sullivan employs over 45 years of
experience in partnering with Global 1000 companies,
emerging businesses and the investment community from more
than 30 offices on six continents. For more information
about Frost & Sullivan’s Growth Partnerships, visit
www.awards.frost.com.
About Aspect Software
Aspect Software Inc. founded the contact center industry
and is now the world’s largest company solely focused on
unified communications for the contact center. Our
all-in-one, IT-ready solutions communications-enable
customer service, collections and sales & telemarketing
business processes for small and medium enterprises as
well as for two-thirds of the FORTUNE Global 100. For
more information, visit
www.aspect.com.
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