Unified Command and Control from Aspect
Software Named 2007 Product of the Year
Solution Recognized for Outstanding Innovation
and Virtualization Capabilities for the Contact Center
Aspect Software, Inc., the world’s largest company solely
focused on the contact center, has received INTERNET TELEPHONY
magazine’s 2007 Product of the Year Award for Unified Command
and ControlTM, a highly scalable solution that enables contact
centers to centralize reporting, routing, administration and
workflow management across as many as 40,000 agents at more
than 40 contact centers.
"Companies around the world are focusing on reducing
complexity, lowering costs and increasing their business
agility," said Mike Sheridan, senior vice president
of strategy and marketing for Aspect Software. "Unified
Command and Control is a key component of our unified approach
and helps organizations achieve these goals by simplifying the
management and control of multiple contact centers and applications,
regardless of whether they are based on session initiation
protocol (SIP)-based voice-over Internet protocol (VoIP) platforms
or traditional voice platforms."
Sheridan continued, "Unified Command and Control is
making virtualization a reality for our contact center
customers that require greater control, flexibility and
scalability, while also leveraging existing technology
investments. We’re extremely pleased to have received this
recognition from INTERNET TELEPHONY magazine, which
underscores the value of the Aspect unified approach."
Made generally available in November 2007, Unified Command
and Control consolidates data from various contact center
applications, eliminating areas of duplication and reducing
operating costs associated with managing agent profiles.
The solution allows businesses to use one system to facilitate
all agent moves, adds, and changes across sites, and enables
local survivable nodes, ensuring business continuity during a
local network failure or in the event of a disaster. Built on
a service-oriented architecture (SOA), Unified Command and
Control is extensible to similarly open standards-based products.
"Aspect Software has proven they are committed to quality
and excellence while addressing real needs in the marketplace.
INTERNET TELEPHONY is pleased to grant them a 2007 Product of
the Year Award for Unified Command and Control," said Rich
Tehrani, TMC president and editor-in-chief of INTERNET TELEPHONY
magazine. "We’re proud to honor their hard work and
accomplishments and look forward to more innovative solutions from
Aspect Software in the future."
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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