Aspect Software Announces
General Availability of Aspect Unified IP 6.5
Evolution of Unified Product Brings
New Functionality to Provide Contact
Centers with Greater Choice and Control
ect Software, Inc., the world’s largest company
solely focused on the contact center, today
announced that on 28 June 2007, Aspect® Unified
IP™ 6.5 will be generally available. Aspect
Unified IP is a session initiation protocol
(SIP)-based Voice over Internet Protocol (VoIP)
unified contact center solution that provides
automatic call distribution (ACD), predictive
dialing, voice portal capabilities, Internet
contact, workflow management, multichannel
recording and quality management to help
organizations achieve their customer service,
collections and sales and telemarketing business
process goals. In addition to offering all of the
features and functionality contact centers have come
to expect from Aspect Software products, it also includes
these enhanced capabilities:
- Embedded voice portal for advanced speech
recognition and text-to-speech
- Advanced outbound list management
- Multi-tenancy and partitioning that supports
a Software as a Service (SaaS) model
"Aspect Software is unique in its understanding
of what consumers want from contact center interactions
and is adept at empowering organizations to satisfy
those consumer wants while managing their own business
realities," said Ian Jacobs, senior analyst at
Frost & Sullivan. "Using SIP-based VoIP, this Aspect
Unified IP release offers a complete set of rich features
and functionality in a unified manner that enables
businesses to have the choice and control they need
to be effective."
Designed to reduce complexity and provide the control
that businesses require and the choice that IT demands,
Aspect Unified IP enables organizations to better respond
to today’s changing consumer. For the small- and medium-sized
contact center, Aspect Unified IP reduces costs and
simplifies administration by offering full functionality
on a single server for as many as100 agents. For the enterprise
contact center, Aspect Unified IP supports tens of thousands
of agents via centrally managed, linked systems. Aspect
Unified IP also offers enhanced hosted capabilities to
enable Application Service Providers (ASPs) with multi
tenancy, security, and partitioning delivered in a Software
as a Service (SaaS) model. For all types of organizations,
the product empowers IT to select their transport of choice
using either open source VoIP, such as the Asterisk IP-PBX,
closed source VoIP or traditional voice.
"Aspect Unified IP evolves the unified functionality
nearly 800 contact centers have come to rely on with the
addition of best-of-breed features from our Signature ACDs,
predictive dialers and voice portal," said Gary Barnett,
chief technology officer and executive vice president at
Aspect Software. "Our focus has always been on
providing our customers with solutions that best fit their
needs. Aspect Unified IP can satisfy the varying requirements
of the smallest contact center all the way up to the largest
enterprise contact center and enables organizations to unlock
and utilize functionality as their business demands."
Aspect Unified IP 6.5 represents the next release for those
customers currently using Aspect® EnsemblePro™.
This version includes localization in Simplified Chinese and
English. Over the next several months, subsequent releases of
the product will include localization for Spanish, French,
German, Brazilian Portuguese, Thai, Japanese, Traditional
Chinese and Korean.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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