Introduced in September 2007, PerformanceEdge is the industry’s first contact center performance optimization suite that combines the number one workforce, performance and campaign management applications with next generation recording and quality management and integrated coaching and eLearning, enabling organizations to respond to changing business conditions. The capabilities delivered by PerformanceEdge give managers a holistic view of the contact center, enabling them to consider everything and act immediately, ultimately making it easier for inbound, outbound and blended centers to control costs, enhance service levels and align performance with strategic goals.

"Contact centers are becoming competitive differentiators for their companies rather than just necessary cost centers. This shift coupled with increasingly demanding consumers is putting increasing pressure on contact center managers to maximize their agents’ performance and to improve their operations," said Robert Kelly, vice president, PerformanceEdge Group. "Being recognized by industry organizations such as Customer Interaction Solutions underscores that with PerformanceEdge, Aspect Software is clearly delivering an important solution that will help contact center managers synchronize people, applications, and processes to contribute real value to their organization. It’s great to have our efforts recognized."

"Aspect Software has proven they are committed to quality and excellence in solutions that benefit the contact center and the overall customer experience, as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.