Aspect Software Named as Finalist in 2008
Techworld Awards
Aspect® Unified IP™ Recognised Among
Top UK VoIP Convergence Products for 2008
Aspect Software, Inc., the world's largest company
solely focused on Unified Communications for the
Contact Center™, today announced that Aspect®
Unified IP™, an all-in-one IT-ready contact center
solution, is a finalist in the ‘VoIP/Convergence Product
of the Year’ category of the 2008 Techworld Awards.
Each award finalist is selected based on product
specifications, pricing, customer testimonials, and
the technology capabilities, including technical
performance and innovative features that differentiate
the product from the competition. Judging is carried
out by an independent panel of industry luminaries
together with the editorial board of Techworld.com.
The category winner will be announced at the 2008
Techworld Awards dinner at the indigO2 club at the
O2 Arena in London on 11 June 2008.
"Aspect Software is committed to educating
companies on the value of IP in the contact center and
how taking a unified approach with a product like
Aspect Unified IP will enable them to improve
performance, enhance agent productivity, reduce costs
and deliver a better customer experience," said
David West, senior vice president, Europe, Middle East
and Africa regions, Aspect Software. "Voice over
IP will play a key role in growing telephony and technology
trends such as Web services, unified communications,
and Software as a Service (SaaS), and Aspect is clearly
helping companies incorporate these technologies into their
business strategies with IT-ready, all-in-one, SIP-based
solutions. This nomination validates that the industry
and our customers are seeing the tangible benefits that
our unified platform can deliver."
Aspect Unified IP is a session initiation protocol
(SIP)-based voice over IP (VoIP) unified contact centre
solution that provides automatic call distribution
(ACD), predictive dialling, voice portal capabilities,
Internet contact, workflow management, multichannel
recording and quality management to help organisations
achieve their customer service, collections and sales
and telemarketing business process goals.
The 2008 Techworld Awards cover 24 separate categories
from Security Software Product of the Year to Mobile
Application Product of the Year and IT Department of
the Year. Backed by the resources of IDG Communications,
the largest IT publishing company, the Techworld Web
site provides articles on technology, product reviews,
how-to pieces and the latest news on networking products.
Techworld's editors combine a wide experience of
technology with in-depth knowledge of the networking
marketplace.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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