Aspect eWorkforce Management 7.0 Wins
2007 American Business Awardsm
for Best New Product - Computer Software
'Business World's Own Oscars' Honors Aspect
Software Solution for Innovation and Value Provided
to Contact Centers
Aspect Software, Inc., the world’s largest company
solely focused on the contact center, today announced
it has won the prestigious 2007 American Business
Award for Aspect® eWorkforce Management™
7.0 as the Best New Product or Service in the Computer
Software category.
Aspect Software and its workforce management product
were recognized with this award based on the positive
contribution it has made to companies and contact
centers worldwide. The American Business Awards,
which are nicknamed the Stevies for the Greek word
"crowned," are the only national,
all-encompassing business awards honoring
great performances in the workplace.
Exemplifying the value that Aspect eWorkforce
Management brings to contact centers, companies
that use the product have reported examples of
a number of business benefits, including:
- Reducing customer hold-time by 55,000 hours annually,
- Lowering staffing and management costs by 80 percent, and
- Increasing employee morale and retention rates by more than 20 percent.
"It is truly a great honor to be recognized with the very
prestigious American Business Award," said Jim Foy, president
and CEO of Aspect Software. "The Stevies are a tribute
to outstanding performances in business and that is exactly
what Aspect eWorkforce Management is designed to do - help companies
successfully and easily manage their agent and contact center
performance in order to provide the very best experience to their
customers. This award is the culmination of years of product development
and is representative of what Aspect Software has accomplished to
become a leader, not just in the contact center space, but in the
broader technology industry."
The 5th annual American Business Awards were announced
June 11, 2007 during a gala at New York City’s Marriott Marquis
Hotel. Gary Barnett, chief technology officer and executive
vice president at Aspect Software, accepted the award on behalf
of the company. The ceremonies were videocast live on the
Internet and broadcast on the radio.
Released in July 2006, Aspect eWorkforce Management 7.0
is the first workforce management solution to offer truly viable
enterprise-class outbound scheduling, which augments its existing
and well-respected inbound scheduling capabilities. The solution
helps managers maximize service and minimize the costs of a contact
center’s operations with strategic planning tools that automate
tasks and enhance productivity. It also gives call center agents
the ability to change their own schedules by streamlining the
process of requesting, reviewing, approving and communicating
schedule changes via easy-to-use automated scheduling tools.
Additional enhancements to Aspect eWorkforce Management 7.0
include new and improved user interfaces and significant language
support for increased use of the software worldwide - including
Simplified and Traditional Chinese, Korean and Japanese.
With the addition of these languages, the software is now
available in eight different languages, including English,
French, German and Spanish.
Details about The American Business Awards and the list
of finalists and winners in all categories are available
at www.stevieawards.com/aba.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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