Aspect Software Placed in Leaders Quadrant for 2007 Contact
Center Infrastructure Magic Quadrants for APAC, EMEA and North America
Evaluations Based on Completeness of Vision and Ability to Execute
Aspect Software, Inc., the world’s largest company solely focused on
the contact center industry, today announced it has been positioned in
the Leaders quadrant in all three regions analyzed by Gartner Inc. for
its 2007 Contact Center Infrastructure Magic Quadrant reports, which
includes North America1, EMEA2 and Asia Pacific.3
According to Gartner, "leaders are high-viability vendors with
broad portfolios, significant market share, broad geographic coverage,
a clear vision for how contact center needs will evolve and a proven
track record for delivering contact center products. They are
well-positioned with their current product portfolio and are likely
to continue to deliver leading products. Leaders do not necessarily
offer the best-of-breed solution for every customer requirement. However,
overall, their products are strong and often include some exceptional
capabilities. Additionally, they provide solutions that offer relatively
low risk."
"We believe that being positioned in the leaders quadrant
by Gartner in each of the three regions demonstrates that Aspect
continues to address the ever-evolving needs of contact centers,
which has been our strategy for success throughout the last 34
years," said Jim Foy, president and CEO of Aspect Software.
"We have a broad understanding of where the contact center
market is moving and we’re developing solutions like
-Aspect®
Unified IP™ that provide greater flexibility and reduced
complexity or our latest offering, PerformanceEdge™
, which is helping contact centers consider everything and then take immediate
action by maximizing the resources available to them."
The Gartner Magic Quadrant analyzes the vendors in an industry
and categorizes them as "leaders," "challengers,"
"visionaries" or "niche players".
Source:
1Gartner, Inc. "Magic Quadrant for Contact Center
Infrastructure, North America, 2007", 16 August 2007. Drew Kraus, Bern Elliot.
2Gartner, Inc. "Magic Quadrant for Contact Center Infrastructure,
EMEA, 2006", 30 October 2007. Drew Kraus, Steve Blood, Steve Cramoysan.
3Gartner, Inc. "Magic Quadrant for Contact Center Infrastructure,
Asia/Pacific, 2007", 12 September 2007. Geoff Johnson, Drew Kraus.
About the Magic Quadrant
The Magic Quadrants are copyrighted 2007 by Gartner, Inc. and are reused with
permission. The Magic Quadrant is a graphical representation of a marketplace
at and for a specific time period. It depicts Gartner's analysis of how
certain vendors measure against criteria for that marketplace, as defined by
Gartner. Gartner does not endorse any vendor, product or service depicted in
the Magic Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely
as a research tool, and is not meant to be a specific guide to action. Gartner
disclaims all warranties, express or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular purpose.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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