Aspect Software Receives Unified Communications
Magazine's 2007 Product of the Year Award
Aspect® Unified IP™ Recognized for Its Ability to
Enable Unified Communications for the Contact Center™
Aspect Software, Inc., the world’s largest company solely
focused on unified communications for the contact center,
has received Unified Communications Magazine’s 2007 Product
of the Year Award for Aspect Unified IP, an all-in-one,
IT-ready solution that powers the company’s Unified
Communications for the Contact Center strategy. Aspect Unified
IP unites full-featured automatic call distribution (ACD),
predictive dialing, voice portal, Internet contact, workflow
management, multichannel recording and quality management
applications in a single software platform.
"Aspect Software believes that organizations of
all shapes and sizes need a unified communications strategy
that takes the front lines of customer contact into account,
" said Mike Sheridan, senior vice president of strategy
and marketing, Aspect Software. "In fact, the contact
center should be the starting point for any organization’s
unified communications strategy. The Aspect unified approach
for helping companies implement a unified communications
strategy is being validated with the Product of the Year
Award for the value and benefits that it can bring to
companies and their customers."
The 2007 Unified Communications Product of the Year
Awards distinguish those companies that have developed
ground-breaking advancements in UC technologies in the
past year. Aspect Unified IP was recognized for delivering
all the capabilities to extend the contact center into the
enterprise, helping organizations reduce the time it takes
to get calls to knowledge workers, to record those calls
for quality of service, and provide reports to gauge the
success of each interaction
Aspect Software supports unified communications for the
contact center strategies with current versions of Aspect
Unified IP, a comprehensive session initiation protocol
(SIP)-based voice over IP (VoIP) unified contact center
solution, and PerformanceEdge™, the industry’s first
complete contact center optimization suite. The company will
also release new versions of Aspect Unified IP and
PerformanceEdge to deliver interoperability with unified
communications software products including Microsoft Office
]Communications Server 2007 to enhance collaboration between
the enterprise and the contact center.
"Aspect Software has proven it is committed to quality
and excellence while addressing real needs in the marketplace.
Unified Communications is pleased to grant a 2007 Product of
the Year Award to Aspect Unified IP," said Rich Tehrani,
TMC President and Editor-in-Chief of Unified Communications
Magazine. "We’re proud to honor the company’s hard work
and accomplishments and look forward to more innovative
solutions from Aspect Software in the future."
The recognition from Unified Communications Magazine came
the same week that Aspect Software and Microsoft announced a
global strategic alliance to bring unified communications (UC)
to the contact center
For more information on Unified Communications for the
Contact Center, visit
www.aspectcometogether.com. For more information on the
Aspect-Microsoft alliance, please visit
http://www.aspect.com/About/OurPartners/Microsoft.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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