Aspect Software Increases Localization and Expands
Capabilities with Latest Release of Aspect Unified IP
Unified Solution Now Offers German, Japanese,
Colombian Spanish, Portuguese and Korean Language
Capabilities; Will Include Unified Command and Control
Real-time Reporting
Aspect Software, Inc., the world’s largest company solely
focused on the contact center, today announced that on 27 December
2007, Aspect® Unified IP™ 6.5.1 will be generally available.
This latest version of the product includes localization for
German, Japanese, Colombian Spanish, Portuguese and Korean,
bringing all of the value of Aspect Unified IP to many additional
critical global contact center markets. In the first quarter of
2008, Aspect Unified IP 6.5.1 users will also be able to
leverage the real-time reporting capabilities of
Unified Command and Control™
for consolidated real-time reporting across multiple sites
and applications through an intuitive, graphical display.
As part of this new release, Aspect Unified IP 6.5.1 leverages
server virtualization through the use of VMware, helping users to
take advantage of smaller physical footprints and providing faster
time to market. The product also includes a new manual answer
feature, required by the German contact center industry and in
demand around the world, that will empower agents to take a call
when they choose.
"Aspect Software uses Aspect Unified IP in all of our
worldwide contact centers to manage interactions with our
customers and partners," said Serge Hyppolite, director of
product management, Aspect Software. "We implemented Aspect
Unified IP 6.5.1 in our European contact center, and the results
were excellent. It continues to reduce complexity in managing our
multiple contact center sites around the world and we’re already
seeing higher productivity and reduced costs."
In addition to new localization, virtualization and manual
answer capabilities, Aspect Unified IP 6.5.1 also provides:
- An Agent-on-Demand feature that enables a contact center
to engage a remote agent whenever needed. This feature will
help companies save on long-distance and IP bandwidth costs,
while still having access to at-home or branch agents when
call volumes increase.
- A web services interface with a complete Simple Object
Access Protocol (SOAP) Software Developer’s Kit. This
powerful kit allows for a wide variety of custom integrations
to be created, giving contact centers an integrated agent
desktop and the flexibility to customize how applications
interoperate with Aspect Unified IP.
"As 2007 draws to a close, we are very excited about
the new capabilities and direction for Aspect Unified IP,"
Hyppolite adds. "This release will benefit our worldwide
customer base and any organization that is looking to take
advantage of a unified approach. With the improved localization
features, virtualization capabilities, high availability and web
services interfaces for integrations, our contact center customers
will have greater flexibility to better meet the needs of their
customers."
Aspect Unified IP is a session initiation protocol (SIP)-based
Voice over Internet Protocol (VoIP) unified contact center solution
that provides automatic call distribution (ACD), predictive dialing,
voice portal capabilities, Internet contact, workflow management,
multichannel recording and quality management to help organizations
achieve their customer service, collections and sales and telemarketing
business process goals. The release of Aspect Unified IP 6.5.1 and
upcoming versions continues to provide enhancements in reliability
and security, greater localization features, and expanded communication
options through SIP-enabled VoIP.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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