Aspect Software Receives 2007 IP
Contact Center Technology Pioneer Award
for Aspect Unified IP
Customer Interaction Solutions Magazine Acknowledges
Value of Unified Solution: Flexibility Gives Greater
Choice and Control
Aspect Software, Inc., the world’s largest company
solely focused on the contact center, announced today that
Aspect® Unified IP™ has been recognized with
the 2007 IP Contact Center Technology Pioneer Award
from Technology Marketing Corporation’s (TMC) Customer
Interaction Solutions magazine. The 2007 IP Contact
Center Technology Pioneer Award honors companies that
have created a groundbreaking, successful IP contact
center product or service.
Aspect Unified IP 6.5, a session initiation protocol
(SIP)-based Voice over Internet Protocol (VoIP) contact
center solution that provides automatic call
distribution (ACD), predictive dialing, voice portal
capabilities, Internet contact, workflow management,
multichannel recording and quality management, is
generally available on 28 June 2007.
"TMC is proud to recognize Aspect Software
with an IP Contact Center Technology Pioneer Award.
Aspect Software has proven to the editors of Customer
Interaction Solutions that its solution, Aspect
Unified IP, has been designed with the needs of the
contact center market in mind and the value of IP
behind it," said Nadji Tehrani, executive group
publisher and editor-in-chief of Customer Interaction
Solutions. "Technology is the key to the success of
any call center. This award was created as a way to
acknowledge those who bring groundbreaking technologies
to market while providing high quality and superior
applications."
Aspect Unified IP 6.5, which represents the next release
for those customers currently using Aspect® EnsemblePro™,
delivers voice portal, recording and quality management,
and unified reporting and administration features. The
solution unites multiple capabilities in a single platform
and enables customers to unlock specific functionality as
needed. Aspect Unified IP offers companies greater choice
by enabling them to select their preferred transport technology
- either open source, such as Asterisk, or closed source,
session initiation protocol (SIP)-based Voice over Internet
Protocol (VoIP) or traditional voice - and increased control
through consolidated administration, routing and reporting
so they can dynamically and easily make changes to their
contact center workflow.
"The solution is designed to give organizations
greater flexibility and control over customer interactions,
ultimately helping them improve the customer experience
they deliver and make a positive impact on the bottom
line," said Gary Barnett, chief technology officer
and executive vice president at Aspect Software.
"We are pleased to have our innovation and Aspect
Unified IP acknowledged by Customer Interactions
Solutions magazine."
In addition to offering all of the features and
functionality contact centers have come to expect from
Aspect Software products, Aspect Unified IP 6.5 also includes
these enhanced capabilities:
- Embedded voice portal for advanced speech recognition and text-to-speech
- Advanced outbound list management
- Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model
This version includes localization in Simplified Chinese and English.
Over the next several months, subsequent releases of the product
will include localization for Spanish, French, German, Brazilian
Portuguese, Thai, Japanese, Traditional Chinese and Korean.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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