Aspect Software Receives Market Leadership
Award in Workforce Management from Frost & Sullivan
PerformanceEdge™ Workforce Management Capability
Leads Market in North America with 29.4 Percent Market
Share
Aspect Software, Inc., the world’s largest company
focused solely on the contact center, today announced
the company has received the Market Leadership Award in
workforce management from Frost & Sullivan, the global
growth consulting company. In a recent Frost & Sullivan
research study, the workforce management capability of
PerformanceEdge™ leads with almost a third of
the North American market, based on the total revenue for
its
Aspect® eWorkforce Management™
products and related services.
The Frost & Sullivan Award for Market Leadership
recognizes companies that have exhibited market share
leadership through successful market strategies, as
well as have displayed excellence in all areas of the
market leadership process, including the identification
of market challenges, drivers and restraints and creating
solutions to address those challenges. To identify the
recipient of this award, Frost & Sullivan selects the
company that has substantially increased market share,
revenue growth rates, profitability and/or market and
technology innovation.
"Aspect Software has been the leader in workforce
management for more than 25 years and has the largest
installed base of any competitor," said Keith Dawson,
industry analyst for Frost & Sullivan. "The company
has ensured its continued hold on the workforce management
market through a combination of product quality, retention
of existing customers, and expansion through its latest
PerformanceEdge offering. Aspect Software has differentiated
itself from the competition by finding innovative ways to
meet the unique and ever-changing requirements of its
customers."
PerformanceEdge helps contact centers address increased
market challenges by creating a suite of performance optimization
applications that combine workforce management, performance
management, quality management and campaign management capabilities,
as well as coaching and eLearning to enable organizations to
holistically respond to changing business conditions.
The PerformanceEdge applications dynamically interoperate
to help contact center managers consider everything and act
immediately, ultimately making it easier for inbound, outbound
and blended contact centers to control costs, enhance service
levels and align performance with strategic goals.
"This recognition from Frost & Sullivan further
underscores what our contact center customers already know:
that Aspect Software is dedicated to delivering the best
solutions to our customers," said Jim Foy, president
and chief executive officer at Aspect Software. "We
believe our dominance in the workforce management space
can be attributed to listening to the needs of our customers
and developing solutions that deliver real, tangible value.
Looking ahead you can expect us to continue to offer innovative
solutions that enable our customers to fully optimize their
contact center performance."
This accolade is one of many distinguished awards that Aspect
eWorkforce Management has received. In June 2007, the solution
was named Best New Product in the Computer Software category at
the prestigious 2007 American Business Awards. In May 2007,
Aspect Software was named the world’s number one workforce management
vendor by The PELORUS Group in its 2007 World Contact Center
Workforce Management Systems Market report. In May 2006, Aspect
received the Growth Strategy Leadership Award for Aspect eWorkforce
Management from Frost & Sullivan.
About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with
clients to accelerate their growth. The company's Growth Partnership
Services, Growth Consulting and Career Best Practices empower
clients to create a growth focused culture that generates, evaluates
and implements effective growth strategies. Frost & Sullivan employs
over 45 years of experience in partnering with Global 1000 companies,
emerging businesses and the investment community from more than 30
offices on six continents. For more information, visit
http://www.awards.frost.com.
About Aspect Software
For more information Click Here or visit
www.aspect.com.
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