Case Studies
A Predictive Dialling Solution
To provide an overview of Predictive Dialling, we focussed on an actual
South African implementation and will briefly explore the justification
for implementing the system and the benefits realised after the
implementation. Read more...
Interactive Voice Response Solution
BP Southern Africa Contact Centre
Ninzi-Connect have installed an Intervoice Interactive Voice Response (IVR)
system to provide automated assistance for the BP regional contact
centre in Cape Town. Read more...
A Unified IP Solution For Norton
Lambrianos
Norton Lambrianos’ biggest problem was the volume of customers they needed
to contact. This means the company only had enough time to work through
their database from top to bottom once.
Read more...
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