Autonomy Offers Witness Protection Program
Program Offers Stability To Witness Customers and Smooth Migration Path
To The Autonomy etalk Intelligent Contact Center
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure
software for the enterprise and proponent of meaning-based computing, today
announced the Autonomy Witness Protection Program. Aimed at Witness customers
facing uncertainty in the wake of the acquisition of the company by Verint,
this new program offers a way to protect their investments while offering a
smooth migration path to the Intelligent Contact Center.
Under the Witness Protection Program, Witness customers who have acquired
Witness voice and data recording and evaluation products can now get the same
functions from Autonomy etalk free with the Qfiniti Observe product suite,
when they purchase high value functions such as Qfiniti Explore, the industry’s
most advanced speech analytics solution, Qfiniti Assist, which provides
real-time agent and customer assistance, as well as the Qfiniti survey and
e-learning products. These products comprise key elements of the Intelligent
Contact Center. With these in place customers are well positioned to migrate
simply and easily to the Intelligent Contact Center and transform the function
from a cost center to a profit center.
"With this program Witness customers concerned about the future of
their investments now have the opportunity to migrate smoothly and easily
to the Autonomy etalk platform and gain the benefits of the Intelligent
Contact Center without losing the investment they’ve already made in Witness
technology. This is a win-win for customers and for Autonomy and we look
forward to working with them to effect a smooth transition", commented
Scott Shute, president and CEO, Autonomy etalk.
About the Intelligent Contact Center
Extending far beyond traditional contact center approaches that
focus on basic operations such as quality recording and workforce
and performance analysis, the Intelligent Contact Center provides
the ability to capture, share and analyze the critical structured
and unstructured data that flows through the contact center, no
matter what the format - be it text, email, IM, audio or video.
It then enables the bi-directional sharing of that data with the
rest of the enterprise. The result is enhanced operational performance,
better customer support and actionable business insight. The three
elements of the Intelligent Contact Center include Multi-channel
Interaction Analysis, Real-time Customer Support and Contact
Center Performance.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in
infrastructure software for the enterprise and is spearheading the
meaning-based computing movement. Autonomy’s technology forms a
conceptual and contextual understanding of any piece of electronic
data including unstructured information, be it text, email, voice
or video. Autonomy’s software powers the full spectrum of mission-critical
enterprise applications including information access technology,
BI, CRM, KM, call center solutions, rich media management, compliance
and litigation solutions and security applications, and is recognized
by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies
and organizations including: ABN AMRO, AOL, BAE Systems, BBC, Boeing,
Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford,
GlaxoSmithKline, 3, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York
Stock Exchange, Bloomberg, Reuters, Shell, T-Mobile, the U.S. Department
of Energy, the U.S. Department of Homeland Security and the U.S. Securities
and Exchange Commission. Autonomy also has over 300 OEM partners and more
than 350 VARs and Integrators, numbering among them leading companies such
as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell,
Stellent, Sybase, Symantec, TIBCO and Vignette. The company has offices
worldwide.
The Autonomy logo are registered trademarks or trademarks of Autonomy
Corporation plc. All other trademarks are the property of their
respective owners.
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