Intervoice Receives a
2007 IP Contact Center Technology Pioneer Award from
Customer Interaction Solutions Magazine
Intervoice, Inc., (NASDAQ: INTV) a world leader in
converged voice and information solutions, announced
today that Technology Marketing Corporation's (TMC)
Customer Interaction Solutions magazine (www.cismag.com)
has named Intervoice IP Contact Center (IPCC) a
recipient of a 2007 IP Contact Center Technology Pioneer
Award. Customer Interaction Solutions has been the
leading publication in CRM, call center and teleservices
industries since 1982.
"By leveraging Intervoice's IP Contact Center,
businesses provide an unmatched service experience to
their customers because of Intervoice's innovative
approach to routing," said Kevin McPartlan, vice
president, contact center products, Intervoice.
"TMCnet's Technology Pioneer award recognizes our
company's initiative to deliver an intelligent system.
We are evolving the call center space by listening to
our customers, identifying their pain points and
anticipating where our services can exceed their
expectations."
Intervoice's software-only IP-based contact center
solution addresses the full multi-media customer
experience for self-service, deferred assistance and
live assistance. The solution includes fully integrated
self-service applications; deferred assistance through
callback requests and voice and e-mail messages; and
live assistance from a call center agent via voice or
Web chat. All of these options are delivered to the
customer leveraging Session Initiation Protocol (SIP)
for seamless sharing of customers' information across
media channels and customer service models. The
Intervoice IPCC is built leveraging the latest standards
within a distributed architecture to support services
oriented architectures (SOA). This standards-based
solution allows the deployment of contact center
applications completely independent of TDM switches.
For additional customer benefits and distinctive
product features please visit (http://www.intervoice.com/index.php/solutions_contact_center.html)
"TMC is proud to recognize Intervoice with an IP
Contact Center Technology Pioneer Award. Intervoice has
proven to the editors of Customer Interaction Solutions
that its solution, the Intervoice IP Contact Center, has
been designed with the needs of the contact center
market in mind and the potential of IP behind it," said
Nadji Tehrani, executive group publisher and
editor-in-chief of Customer Interaction Solutions.
"Technology is key to the success of any call center.
This award was created as a way to acknowledge those who
brought groundbreaking technologies to market along with
high quality applications."
The IP Contact Center Technology Pioneer Award winners
will be highlighted in the July, 2007 issue of Customer
Interaction Solutions magazine.
For more information please visit
www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine
has been the voice of the call/contact center, CRM and
teleservices industries. CIS magazine has helped the
industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these
industries that have had such a positive impact on the
world economy to continue to thrive. Through a
combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and
technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the
publication that holds the quality bar high for the
industry. Please visit
www.cismag.com.
About Customer Interaction Solutions
Technology Marketing Corporation (TMC) publishes Customer
Inter@ction Solutions, INTERNET TELEPHONY magazine,
Unified Communications and IMS Magazine. TMCnet, TMC's
Web site, is the leading source of news and articles for
the communications and technology industries. Ranked in
the top 4,000 most visited Web sites in the world by
alexa.com*, TMCnet serves two million unique visitors
each month. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. In
addition, TMC produces INTERNET TELEPHONY Conference &
EXPO, Communications Developer Conference, IMS Expo and
Call Center 2.0 Conference. (*alexa.com is an amazon.com
company that ranks Web sites by their traffic levels.
Neither alexa.com nor amazon.com is affiliated with
TMCnet.) For more information about TMC, visit
www.tmcnet.com.
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
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