Intervoice Introduces
Speaker Verification with New Banking Application
Financial Institutions Offer Customers Fraud
Protection, Satisfy Government Compliance Mandates with
Intervoice Banking 4.0
Intervoice, Inc. (Nasdaq: INTV) today announced the
general availability of its banking application with speaker
verification. Government regulations, coupled with the growth
of identity fraud, are driving market awareness and the need
for enhanced security, making features like speaker
verification critical to institutions-and individuals-that
are increasingly concerned about protecting their assets
and account information. Intervoice Banking 4.0 is working
to combat this crisis by helping financial institutions
offer their customers more secure access to personal data.
According to a recent US Justice Department report,
identity theft has surpassed drug trafficking as the number
one crime in the United States. In 2006 alone, 8.9 million
U.S. adults were victims of identity fraud . Call centers
and IVR systems are particularly vulnerable as existing
methods of confirming the identity of callers are now
considered less secure than access provided by the Internet.
Federal regulations provide specific guidance on authentication
in an Internet banking environment, including high-risk
services performed through telephone banking systems and call
centers attached to financial institutions. Recent studies
conclude that most consumers would enroll their voiceprint
with their financial institution, for example, if given the
opportunity. Intervoice Banking 4.0 offers new mechanisms
like speaker verification to deliver account information to
the customer/member and protects customer accounts through
increased account access security.
"Intervoice has long been a leader in providing
self-service solutions for the financial services industry,
and we are keenly aware of the vulnerabilities inherent in
phone banking," said Ken Goldberg, senior vice president,
marketing, alliances and corporate development, Intervoice.
"Customers are responding enthusiastically to the addition
of voice authentication to our already robust banking offering,
and we will continue to develop enhancements that foster safe,
convenient and cost-effective voice self-service to our customers
and, by extension, to their consumers."
About Intervoice Banking 4.0
Out of the box, Intervoice Banking gives financial institutions
a way to provide voice self-service to its customers, either through
speech or touchtone. Customers calling into the system can verbally
identify themselves, their account and their requests without
having to traverse complex menus. Customers benefit from being
able to interact with a friendly, conversational system that
provides anytime, anywhere access to account information. In addition,
the 4.0 version of Intervoice Banking further enriches the set
of available features and adds powerful new security options for
reducing risk and enabling compliance. Key new features include:
- Speaker Verification - This feature adds a layer
of security into the authentication process after successful
PIN authentication: the voiceprint of the caller. Critical
to note is that a voiceprint is not a recording of the voice,
rather, a set of measurable characteristics of a human voice
that uniquely identifies an individual. Now, callers must
not only know correct profile information, but must also
successfully pass voiceprint screening.
- Fax - The fax feature enables an authenticated
caller to receive a FAX of their transaction detail, such
as account balance, total debits, etc. Callers can also
request a fax based on specific request criteria.
- Credit Card Accounts - The credit card account
type is being added to the list of available account types
in Intervoice Banking 4.0. Information now available to
the caller includes account balance, recent transactions
and payment detail.
- Accounts Quick Check - This feature allows the
caller to hear the balance of all of their accounts; getting
them the information they need quickly and efficiently.
Additional new features include:
- Account Balance Enhancements
- Custom Transfer
- Customer Authentication Enhancement
- Debit Card/Credit Card Activation/Deactivation
- Loan & Credit Card Payment
- Loan Payment History
- Marketing Messages
- Transaction History Detail
The Intervoice Banking 4.0 application integrates with many
of the top bank core processors and with virtually any call
center and banking environment.
Availability
Intervoice Banking 4.0 is available immediately through
Intervoice’s channel partners. For more information contact
Intervoice at 888-665-5777 or visit
www.intervoice.com.
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
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