Intervoice Introduces
Speaker Verification with New Banking Application
Financial Institutions Offer Customers Fraud
Protection, Satisfy Government Compliance Mandates with
Intervoice Banking 4.0
Intervoice, Inc. (Nasdaq: INTV) today announced the
general availability of its banking application with
speaker verification. Government regulations, coupled
with the growth of identity fraud, are driving market
awareness and the need for enhanced security, making
features like speaker verification critical to
institutions-and individuals-that are increasingly
concerned about protecting their assets and account
information. Intervoice Banking 4.0 is working to combat
this crisis by helping financial institutions offer
their customers more secure access to personal data.
According to a recent US Justice Department report,
identity theft has surpassed drug trafficking as the
number one crime in the United States. In 2006 alone,
8.9 million U.S. adults were victims of identity fraud .
Call centers and IVR systems are particularly vulnerable
as existing methods of confirming the identity of
callers are now considered less secure than access
provided by the Internet. Federal regulations provide
specific guidance on authentication in an Internet
banking environment, including high-risk services
performed through telephone banking systems and call
centers attached to financial institutions. Recent
studies conclude that most consumers would enroll their
voiceprint with their financial institution, for
example, if given the opportunity. Intervoice Banking
4.0 offers new mechanisms like speaker verification to
deliver account information to the customer/member and
protects customer accounts through increased account
access security.
"Intervoice has long been a leader in providing
self-service solutions for the financial services
industry, and we are keenly aware of the vulnerabilities
inherent in phone banking," said Ken Goldberg, senior
vice president, marketing, alliances and corporate
development, Intervoice. "Customers are responding
enthusiastically to the addition of voice authentication
to our already robust banking offering, and we will
continue to develop enhancements that foster safe,
convenient and cost-effective voice self-service to our
customers and, by extension, to their consumers."
About Intervoice Banking 4.0
Out of the box, Intervoice Banking gives financial
institutions a way to provide voice self-service to its
customers, either through speech or touchtone. Customers
calling into the system can verbally identify
themselves, their account and their requests without
having to traverse complex menus. Customers benefit from
being able to interact with a friendly, conversational
system that provides anytime, anywhere access to account
information. In addition, the 4.0 version of Intervoice
Banking further enriches the set of available features
and adds powerful new security options for reducing risk
and enabling compliance. Key new features include:
- Speaker Verification - This feature adds a
layer of security into the authentication process after
successful PIN authentication: the voiceprint of the
caller. Critical to note is that a voiceprint is not a
recording of the voice, rather, a set of measurable
characteristics of a human voice that uniquely
identifies an individual. Now, callers must not only
know correct profile information, but must also
successfully pass voiceprint screening.
- Fax - The fax feature enables an
authenticated caller to receive a FAX of their
transaction detail, such as account balance, total
debits, etc. Callers can also request a fax based on
specific request criteria.
- Credit Card Accounts - The credit card
account type is being added to the list of available
account types in Intervoice Banking 4.0. Information now
available to the caller includes account balance, recent
transactions and payment detail.
- Accounts Quick Check - This feature allows
the caller to hear the balance of all of their accounts;
getting them the information they need quickly and
efficiently.
Additional new features include:
- Account Balance Enhancements
- Custom Transfer
- Customer Authentication Enhancement
- Debit Card/Credit Card Activation/Deactivation
- Loan & Credit Card Payment
- Loan Payment History
- Marketing Messages
- Transaction History Detail
The Intervoice Banking 4.0 application integrates with
many of the top bank core processors and with virtually
any call center and banking environment.
Availability
Intervoice Banking 4.0 is available immediately through
Intervoice’s channel partners. For more information
contact Intervoice at 888-665-5777 or visit
www.intervoice.com.
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
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