Intervoice Named Market
Share Leader for Self-service Ports Shipped and Installed
A Combination of Speech, Touchtone and Live Assistance
is Critical for Self-service Success
Intervoice, Inc. (NASDAQ: INTV) today announced that
independent research firm, Tern Systems, has re-issued its
annual market share report titled "Telephone
Self-service Markets, Products & Suppliers 2007"
showing again that Intervoice continues to lead the
IVR/voice portal market . The independent study states
that Intervoice has the largest installed base in
IVR/voice portal, including the largest number of speech
ports installed, and also shows that Intervoice had the
largest market share of ports shipped in 2006 at 9.8 percent.
"Intervoice has the largest installed base of IVR/voice
portal ports and over two decades of experience in providing
high quality IVR systems," said Walt Tetschner, senior
analyst, Tern Systems. "Their breadth and depth of
experience position them as a leader in the self-service
market segment and uniquely qualifies them to determine the
appropriate level of self-service that would improve customer
satisfaction while also improving the efficiency of their
call center operations."
"Intervoice is pleased that we maintained our
leadership position in self-service. Our deep roster of channel
partners, our superior speech design and implementation services
and our expanded hosted offerings continue to be contributing
factors to our success," commented Jim Milton, Chief
Operating Officer, Intervoice. "At the end of the day,
self-service expertise is about finding the right balance between
speech, touchtone and live assistance to enable our customers
to achieve maximum ROI without sacrificing customer loyalty."
Tern Systems is an independent market research firm that
specializes in the computer telephony area. The company offers
marketing/product planning support services for suppliers of products
and services to the computer telephony industry. Tern Systems has
developed a number of market reports which address the different
segments of the computer telephony area. These reports are generally
acknowledged to be the most comprehensive and accurate in the industry.
For more information and to get a summary of the report contact Walt
Tetschner at (978) 266-1966 or e-mail tetschner@aol.com
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
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