Intervoice and RSA Work
Together to Deliver Multifactor Authentication Solutions
for Telephone Banking to the Financial Industry
Customer Event Continues to Feature Industry-leading
Speech Application Technologies
Today at the Intervoice worldwide user conference,
"Interactions 2007," attendees learned that Intervoice,
Inc. (NASDAQ: INTV) and RSA, The Security Division of
EMC (NYSE: EMC) have signed an agreement to integrate
Intervoice Voice Portal with RSA® Adaptive
Authentication for Phone. RSA is also a sponsor of the
event and will be speaking and exhibiting at the
conference. The interoperable solution helps allow
financial institutions’ contact centers to meet and
exceed the Federal Financial Institutions Examination
Council’s (FFIEC) guidelines for multifactor
authentication in their telephone banking environment
while at the same time take full advantage of the latest
functionalities in speech, touchtone and blended system
options. This integration will enhance the protection of
customers who conduct their banking business over the
phone. Intervoice is a world leader in converged voice
and information technology with more than 23,000
installations worldwide. RSA is a leader in remote
channel authentication and fraud protection with more
than 100 million users under contract and protecting
online banking for many of the leading financial
institutions around the world.
With this newly integrated solution financial service
institutions’ contact centers can leverage the customer
service benefits of Intervoice Voice Portal with the
security of RSA’s proven multifactor authentication
solutions. Intervoice’s underlying technology for its
voice portal software is a runtime-execution engine
based on State Chart Extensible Markup Language (SCXML).
This technology enables Intervoice to easily integrate
with RSA Adaptive Authentication for Phone. Intervoice
is one of the first companies to have a commercial
implementation of SCXML to manage complex call control
and application delivery in a Service Oriented
Architecture (SOA) environment, all of which allow for a
high degree of extensibility, rapid application
development and service creation; all critical for
implementing a successful authentication solution.
With this newly integrated solution financial service
institutions’ contact centers can leverage the customer
service benefits of Intervoice Voice Portal with the
security of RSA’s proven multifactor authentication
solutions. Intervoice’s underlying technology for its
voice portal software is a runtime-execution engine
based on State Chart Extensible Markup Language (SCXML).
This technology enables Intervoice to easily integrate
with RSA Adaptive Authentication for Phone. Intervoice
is one of the first companies to have a commercial
implementation of SCXML to manage complex call control
and application delivery in a Service Oriented
Architecture (SOA) environment, all of which allow for a
high degree of extensibility, rapid application
development and service creation; all critical for
implementing a successful authentication solution.
"As financial institutions enhance their Internet
banking security, threats will migrate to additional
remote channels, mainly phone banking. The FFIEC
guidance has always included the phone channel, although
that wasn’t the focus of activity in 2006. Today, with
the potential for threat migration and FFIEC attention,
we’re seeing a shift in the market towards stronger
security for telephone banking. Our solution is designed
not only to provide proven risk-based authentication
bringing stronger security and supreme user experience,
but also to automate several existing processes, which
can reduce costs. Ultimately, this solution will help
our financial institution customers accelerate their
businesses and introduce new functionality into their
telephone banking systems." said Christopher Young, Vice
President, Consumer Solutions Group and Access Solutions
Group at RSA. "We are delighted to work with Intervoice,
which has been in the business of providing
best-in-class voice portal solutions to the global
financial services industry for more than 20 years, to
deliver our interoperable solutions to the market. We
look forward to leveraging Intervoice’s proven
experience in working with financial institutions and
their voice and telephony environments."
"Today’s announcement with RSA complements Intervoice’s
decades-long leadership in banking. As more customers
continue to mobilize their lives which include banking
online and via phone, it’s imperative that they are
confident that their transactions are secure. Given
RSA’s own leadership in security solutions this
interoperability partnership is a perfect fit for our
customers," said Ken Goldberg, Senior Vice President,
Corporate Development and Strategy, Intervoice.
According to the FFIEC, authentication methods that
depend on more than one factor are more difficult to
compromise than single-factor methods. Properly designed
and implemented multifactor authentication methods are
more reliable and stronger fraud deterrents. An
effective authentication method should have customer
acceptance, reliable performance, scalability to
accommodate growth, and interoperability with existing
systems and future plans.1
Goldberg added, "While this relationship initially
targets the banking industry with an interoperable
solution, as this strategic partnership grows, we
anticipate customers in the healthcare and insurance
sectors will be interested in similar solutions, as
HIPPA has also increased the need for stronger caller
authentication."
Pricing and Availability
The interoperable solution of Intervoice and RSA
Multifactor Authentication is available immediately.
About RSA
RSA, The Security Division of EMC, is the premier provider
of security solutions for business acceleration, helping
the world's leading organizations succeed by solving
their most complex and sensitive security challenges.
RSA's information-centric approach to security guards
the integrity and confidentiality of information
throughout its lifecycle - no matter where it moves, who
accesses it or how it is used.
RSA offers industry-leading solutions in identity
assurance & access control, encryption & key management,
compliance & security information management and fraud
protection. These solutions bring trust to millions of
user identities, the transactions that they perform, and
the data that is generated. For more information, please
visit
www.RSA.com
and
www.EMC.com.
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
1Federal Financial
Institutions Examination Council’s " Authentication in
an Internet Banking Environment," issued October 12,
2005 by the Board of Governor’s of the Federal Reserve
System, Federal Deposit Insurance Corporation, National
Credit Union Administration, Office of the Comptroller
of the Currency and Office of Thrift Supervision.
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