Contact Solutions
Selects Intervoice Voice Portal as its VoiceXML Platform
New Partnership includes Agreement to Jointly Market
Contact Solutions’ Shared IVR and Voice Portal Services
Intervoice, Inc. (NASDAQ: INTV) today announced that
Contact Solutions has selected Intervoice Voice Portal,
a VoiceXML platform, to host voice and speech
applications for its customers. This signifies an
expansion of the Companies’ existing strategic
relationship. Contact Solutions currently hosts
thousands of ports of Intervoice’s IVR technology to
service their growing customer base. As part of this
announcement, the two companies have agreed to market
the joint solution to existing and new customers
interested in shared IVR and Voice Portal services.
Intervoice currently offers dedicated hosted solutions
and provides additional services such as application and
systems monitoring, reporting and security services in a
shared services model. This new partnership with Contact
Solutions will give our customers another choice which
could have significant cost savings in a shared
environment. Intervoice will also be able to meet the
time-to-market demands for this joint offering and
leverage Contact Solutions’ expertise in this space.
Contact Solutions has built and deployed IVR and voice
portal applications for government agencies and
companies across a wide range of vertical markets,
including retail, telecom, financial services,
pharmaceutical, insurance, healthcare, travel & leisure,
and others.
"Our customers will benefit greatly by our deployment
of the Intervoice standards-based Voice Portal platform
as it will broaden the types of applications we can
deliver to our customer base while reducing the time it
takes to deploy solutions," said Paul Logan, Chief
Executive Officer, Contact Solutions. "Our affiliation
with Intervoice has proven very positive for our large
and growing customer base. Their breadth and depth of
experience in voice automation and long history of
technology innovation is unsurpassed in the industry."
Many large companies, business process outsourcers, and
government agencies view shared IVR services as the
easiest, quickest, and most impact-full way to improve
customer service. Contact Solutions focused on helping
customers reduce the number of calls that transfer
unnecessarily to live customer service agents. As a
result, customers often realize an overall improvement
in customer service levels and call completion rates, as
well as a reduction in operational costs associated with
agent transfers.
"Contact Solutions specializes in developing and
implementing leading-edge shared voice portal systems
that help customers realize significant return on
investment and improve customer satisfaction," said Jim
Milton, Chief Operating Officer, Intervoice. "As
Intervoice continues to grow its hosted service
offerings, Contact Solutions is our partner-of-choice
for shared services."
About Contact Solutions
Contact Solutions (CSI) saves its clients millions of
dollars by improving their contact automation
significantly while uplifting customer satisfaction
levels. Deploying time-tested shared IVR services,
world-class IVR applications and procedures, and an
industry-leading project management approach around six
distinct Centers of Excellence, the company has helped
the contact center industry redefine contact automation
standards. Large enterprises such as American Express,
Delta Airlines, Motorola and many public sector entities
benefit from the company's focused, cost-effective
contact automation approach. Contact Solutions is based
in Reston, VA. Visit Contact Solutions at
www.contactsolutions.com.
About Intervoice
For more information,
Click Here or visit
www.intervoice.com.
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