Ninzi-Connect beats 35 companies to win
Aspect Top Performer Award
Ninzi-Connect has been named Top Performer
in the Africa, Middle East and Europe region by
Aspect, the worlds largest call centre solution
provider, ahead of 35 Aspect partners in the region.
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Ninzi-Connect is a telecommunications and contact
centre solutions company that has evolved from
Multi-Connect, a company with nearly 20 years’
experience in the contact centre market, with
a large customer base spanning the financial,
insurance, retail, communication, utility,
medical and travel sectors.
The award was presented to Howard Haines,
CEO of Ninzi- Connect, by Aspect’s chief executive
officer and president, Jim Foy, at the Aspect Software
annual sales kick-off meeting held in Orlando in
January this year. Ninzi-Connect has been an Aspect
partner since 1995, starting off with the Davox and
TCS workforce management product lines (now owned by
Aspect). The award recognises Ninzi-Connect’s commitment
and loyalty to Aspect, as well as its status as a
well-managed South African organisation.
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Haines believes that Ninzi-Connect’s success in this highly
competitive market is due to its commitment to adding value to
its customers and the alignment of Aspect’s solutions to their
individual business requirements. Allied to this is the company’s
technical expertise, as witnessed by several technical excellence
awards presented to it in previous years.
"Our focus is to constantly drive new business opportunities
and to maintain competent and skilled resources, which results in
excellent customer service," he says.
"Systematic channel management further assists in maintaining
high-quality relationships."
Aspect Software regional sales director - Africa, Henry McCracken,
says Aspect Software views this as a very prestigious award within the
Africa, Middle East and Europe regions. "As top performer,
Ninzi-Connect has proven and demonstrated that it has the capability
in supplying, delivering and satisfying its customer’s requirements,
with Aspect Software’s comprehensive Contact Centre product suite,
throughout the African region. "I am delighted with Ninzi- Connect’s
performance and have no doubt that the company will continue to grow,
add value and deliver the world class service and support that made
it the number one ‘Top Performer’ this year," he concludes.
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