Ninzi-Connect celebrates birthday with huge growth
Ninzi-Connect - previously Multi-Connect -
one of South Africa’s leading, black-empowered
telecommunications and contact centre solutions
companies, has celebrated its first birthday
with a 75% increase in turnover.
Howard Haines, CEO of Ninzi-Connect, says
several reasons contributed to the successful
year, including the securing of several, large
orders, among them a massive upgrade to the voice
recording network of a major retailer, as well
the sale of three Aspect dialers to manage automation
of collection systems at a major bank.
However, he adds that the implementation of the
National Credit Act, which requires the recording
of all contractual calls between credit suppliers
and consumers, was possibly the main contributing
factor to the company’s growth.
The NCA required all companies providing credit
to upgrade their recording facilities by June 2007.
In the case of large financial institutions, the
scale of upgrade required was in many cases, enormous.
"Although this obviously contributed to the
company’s success this year in terms of dramatically
increased business volumes across the board, it also
placed Ninzi-Connect under considerable strain and
presented numerous technical challenges," he says.
Addressing these challenges was made easier by the strong
technical skills of Ninzi- Connect’s certified engineers,
who ensured that the upgrades were carried out smoothly
and with minimal delay.
Ninzi-Connect’s reputation as a highly technical
organization has been a major reason for its ongoing
success and was instrumental in gaining new business
this year, according to Haines.
"Adding value, coupled with our ability to
align Aspect Software solutions to our customers’
specific requirements has played a key role in our
ability to succeed in this highly challenging and
competitive market."
The company’s focus is to constantly drive new
business through systematic sales management and
the maintenance of competent technical and professional
consulting staff - currently numbering 36 full-time
staff members, all totally focused on the call
centre industry.
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