Ninzi-Connect presented with Aspect’s prestigious Service Excellence Award
Ninzi-Connect is a telecommunications and contact centre solutions company that has evolved from
Multi-Connect,
a company with nearly 20 years’ experience in the contact centre market, with a large customer base spanning
the financial, insurance, retail, communication, utility, medical and travel sectors.
Ninzi-Connect provide cost effective solutions that cover every aspect of the contact centre environment,
from call
automation to workforce management, recording, quality management and business analytics.
Aspect Software has an annual global sales kick-off to which all their partners are invited. It gives Aspect the opportunity to present
their products - new releases and upgrades as well as award partner excellence.
Howard Haines, MD of Ninzi-Connect attended the kick-off in January and it was here that Jim Foy presented
Howard Haines with the Service Excellence award.
Jim Foy, Aspect’s CEO and president presented this prestigious award to Howard Haines for the excellent
service Ninzi-Connect offers to its customers.
Jim Foy, Howard Haines, Mike Sheridan
Haines believes that Ninzi-Connect’s success in this highly competitive market is due to its commitment
to adding value to its customers and the alignment of Aspect’s solutions to their individual business
requirements. Allied to this is the company’s technical expertise, as witnessed by several technical
excellence awards presented to it in previous years.
"Our focus is to constantly drive new business opportunities and to maintain competent and skilled resources,
which results in excellent customer service," he says.
Aspect Award for Service Excellence
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