NICE Wins $9 Million Contract from
New York City for NICE Inform™ for its Next Generation 9-1-1
Emergency Call Centers
Selected for multimedia command and control capabilities,
including advanced voice analytics, in massive emergency
communications upgrade project
NICE Systems Ltd. (NASDAQ: NICE) , the global provider of
advanced solutions that enable organizations to extract Insight
from Interactions to drive performance, today announced that it
has won a $9 million contract from the City of New York (NYC),
on behalf of the New York Police Department (NYPD) for NICE
Inform, multimedia incident information management solution for
its next generation 9-1-1 emergency call centers. Contract
revenue is expected to contribute to 2008 financial results.
New York City recently announced that it would be among
the first to equip its 9-1-1 call centers to handle multimedia
citizen interactions under the City’s Emergency Communications
Transformation Program (ECTP). NICE Inform was chosen for the
upgrade as part of the largest public safety project on record.
New York City’s ECTP is a multi-year, multi-agency program
initiated by the City of New York to modernize its Emergency
9-1-1 System to improve service to the approximately 11.5
million New Yorkers who require 9-1-1 services each year.
NICE Inform will enable the City to capture, manage, analyze
and reconstruct multimedia incidents.
The City also receives tens of thousands of requests for
reproductions involving 9-1-1 calls and radio communications
each year, many for use in court proceedings. NICE Inform
will help the City streamline multimedia incident reproductions
and investigations to aggressively fight crime.
NICE Inform is the world’s first full-spectrum multimedia
incident information management solution for the security market.
It provides ground-breaking capabilities for effectively
managing incident information from various sources, including
audio, video, text and data, streamlining of information-sharing,
investigations and evidence delivery. The unique comprehensive
capabilities of NICE Inform can be tailored to the specific
needs of command and control centers for first responders and
homeland security, transportation, government, and private
sector organizations, and deliver improved collaboration and
operational efficiency to enhance safety and security.
"We are proud to have been selected by New York for
this ground-breaking emergency communications upgrade
project," said Haim Shani, NICE’s Chief Executive
Officer. "This is an important win for NICE, and one
that reflects a trend of the large-scale security related
deals we have been working on for multi-media command and
control centers, addressing the needs of large city
centers and mass transit systems, among others. Our
vision and strategy for providing the most innovative
solutions for some of the most critical challenges faced
by authorities, is a key differentiator for NICE."
About NICE
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