NICE Perform® Order
Received from Partner Communications Company, Operating
the orange™ Network in Israel
Advanced interaction analytics solution to further
improve contact center service and efficiency
NICE Systems (NASDAQ: NICE), the global provider of
advanced solutions that enable organizations to extract
Insight from Interactions™ to drive performance, today
announced that it has received an order for
implementation of NICE Perform, its market leading
solution, from Partner Communications Company Ltd.
(NASDAQ and TASE: PTNR; LSE: PCCD), the operator of the
orange™ cellular network in Israel, an innovative and
leading mobile communications operator. NICE Perform
will help Partner further improve its quality of
service, customer satisfaction and operational
efficiency.
Partner will use NICE Perform’s quality monitoring,
coaching and the advanced interaction analytics
capabilities that will help address customer calls where
significant issues or concerns are raised or an elevated
level of emotion, by either the customer or the contact
center agent, is identified.
"We work in a highly competitive market, and are
well-known for being a company providing innovative and
outstanding service to our customers. We view NICE
Perform as a strategic solution which will enable our
contact centers to achieve even higher levels of
service, and streamline our processes," said David
Avner, Chief Executive Officer of Partner
Communications. "Based on our past experience with NICE,
I am confident that NICE will make a significant
contribution towards reaching our strategic goals and
operational excellence."
"Partner’s decision to go with NICE Perform is
further evidence of the great added value customers see
in NICE’s technological capabilities and domain
expertise in driving business performance by extracting
insight from interactions", said Haim Shani, CEO of
NICE. "We are delighted to be able to provide Partner
with a solution that meets their business needs and
future strategy."
About Partner
Partner Communications Company Ltd. (Partner) is a
leading Israeli mobile communications operator providing
GSM/ GPRS/ UMTS services and wire free applications
under the orange™ brand. The Company commenced full
commercial operations in January 1999 and, through its
network, provides quality service and a range of
features to over 2.6 million subscribers in Israel. The
Company launched its 3G service in 2004. Partner’s ADSs
are quoted on The NASDAQ Global Select Market™ and on
the Tel Aviv Stock Exchange under the symbol PTNR. The
shares are also traded on the London Stock Exchange
under the symbol PCCD. Partner is a subsidiary of
Hutchison Telecommunications International Limited
(Hutchison Telecom). Hutchison Telecom is a leading
listed telecommunications operator (SEHK: 2332; NYSE:
HTX) focusing on dynamic markets. It currently offers
mobile and fixed-line telecommunication services in Hong
Kong, and operates or is rolling out mobile
telecommunication services in India, Israel, Macau,
Thailand, Sri Lanka, Ghana, Indonesia and Vietnam. For
more information about Partner, see
www.investors.partner.co.il.
About NICE
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