NICE Analytics to be
Used by LENDING.com, Expanding Choice and Control for
Customers
NICE Perform selected for its superior interaction
analytics capabilities
NICE Systems (NASDAQ: NICE), the global provider of
advanced solutions that enable organizations to extract
Insight from Interactions™ to drive performance, today
announced that LENDING.com, a fast-growing financial
services company, has selected NICE Perform’s advanced
interaction analytics with VoIP to enhance the company’s
insights into customer and market dynamics, improve
competitiveness and drive performance.
LENDING.com connects customers with a proprietary,
state-of-the-art technology solution. Their cutting edge
technology allows customers to choose real-time
solutions that are a literal "custom fit" for their
current financial situation. Using NICE’s market leading
interaction analytics solution, LENDING.com will be able
to further exceed customer expectations by analyzing
interactions companywide to identify trends, anticipate
opportunities and adjust processes to meet customer
focused business priorities.
NICE Perform interaction analytics is an
enterprise-class offering that is powered by a
multi-dimensional solution and incorporates the broadest
range of speech technologies and applications. These
solutions have been adopted globally by leading
enterprises that utilize them to get better insight into
the business , address critical operational and
strategic challenges and drive performance.
"NICE Perform’s advanced interaction analytics
provide us with a unique set of solutions that will
enable our management team to track more closely and
rapidly the wants and needs of our customers," said
Carrie Kelleher of LENDING.com. "At LENDING.com we
believe customers are relationships. We work hard to
give our customers full choice and control over their
financial decisions. NICE’s solution will provide us
with fresh insights into the real-time requirements and
expectations of our customers and help us to respond and
adapt quickly to their needs."
"As one of the fastest-growing financial services
companies in the market LENDING.com has developed a
unique and highly successful approach to its customers,"
said Barak Eilam, VP and General Manager, Interaction
Analytics at NICE. "This purchase reflects the strategic
added value and competitive market edge that NICE
Perform’s advanced interaction analytics solution brings
to financial institutions. We are delighted to help
LENDING.com stay ahead of the field by giving their team
the means to implement sophisticated analyses of
interactions between customers and LENDING.com. This, in
turn, will allow the company to be highly proactive in
providing new and unique solutions for their customers."
About NICE
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