Aspect Software, Inc. is now the world’s largest company
solely focused on Internet Protocol (IP) and traditional
voice-based products and services for customer service,
collections, sales and telemarketing business processes.
Each day, Aspect Software powers more than 125 million
customer-company interactions at thousands of in-house and
outsourced contact centers around the globe. Its robust,
market-leading product portfolio includes automatic call
distributors (ACDs), dialers, voice portals and computer
telephony integration (CTI). The company’s leading Contact
Center Performance Optimization product line provides workforce
management, quality management, performance management and
interaction optimization applications. And, its pioneering
Unified IP Contact Center product line delivers a comprehensive,
multichannel solution.
www.aspect.com
NICE Systems Ltd. (NASDAQ: NICE) is the leading provider
of Insight from Interactions™ solutions, based on advanced
analytics of unstructured multimedia content - from telephony,
Web, radio and video communications. NICE is revolutionizing
VoIP interactions management with state-of-the-art solutions
for IP contact centers, branches, and command and control centers.
NICE’s solutions are changing the way organizations make decisions,
helping them improve business and operational performance, address
security threats and be proactive.
www.nice.com
Intervoice, Inc. (NASDAQ: INTV) provides leading enterprises and
network operators with the platform, software, applications and services
necessary to optimize the customer experience through voice automation
solutions. Intervoice Media Exchange, the open, standards-based
Intervoice product suite, offers unparalleled flexibility for advanced
multi-media messaging, portal, IVR and payment applications.
The Company is focused on the enterprise and network markets, providing
solutions that improve operational efficiencies, drive revenue and increase
customer satisfaction and loyalty. Building on more than 20 years of systems
integration and service delivery experience, the Professional Services Agility
Suite from Intervoice is designed to provide proven best practices toward design,
implementation, and optimization of voice applications. Intervoice systems have
been proven in more than 23,000 implementations worldwide at companies across
a variety of industries. A Microsoft Certified Partner and Certified Partner
for Learning Solutions.
www.intervoice.com
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