Aspect Software, Inc. is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its robust, market-leading product portfolio includes automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution.Visit Website
Softcom Technologies Corporation was established in June of 1994 with head offices in Toronto, Canada and has been servicing the Contact Centre industry for over 15 years and has over 1,000 installations worldwide.
Customers range from Fortune 500 companies with numerous contact centres requiring enterprise-level Business Intelligence and Analytics operations, to small and medium sized businesses.
Softcom InsideEdge Analytics is an interactive business analytics solution for the contact center allowing managers to know what's going on behind the scenes. Reviewing hourly, daily or weekly data is good for day to day operations, but you need greater insight in order to understand and plan your business.
Fully integrated with the InsideEdge suite of Contact Center Business Solutions, InsideEdge Analytics will now help you see upcoming trends based on real, historical performance.
Real future trending, seamlessly integrated into a proven platform, allows you to be pro-active in managing your success.Visit Website
Telstrat products include Engage Record and Engage Capture. These solutions are further enhanced through Engage Quality, a comprehensive agent evaluation, coaching, and e-learning tool; Engage Desktop Analytics to automate PCI compliance and CRM integration; Engage Analyze, for advanced speech analytics; and Engage Manage, an enterprise-scale, multi-site workforce management system.
Today, Engage Suite's award-winning technology is proven in everything from small companies to large contact centers at over 3,000 installations worldwide.Visit Website