02.10.2008
Aspect Unified IP Wins Miercom Rated Best Award
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03.11.2008
Convergys Closes Acquisition of Intervoice
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31.07.2008
PerformanceEdge Receives 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership
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Products & Solutions

Ninzi-Connect offers products and professional services that include:

• Automatic call distribution (ACD) systems for inbound call automation.
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• Outbound automation systems for predictive, progressive and preview dialing.
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• Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting.
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• Voice and screen recording systems for compliance and legal purposes.
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• Quality management systems for customer service improvement and training.
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• Interactive voice response systems (IVR) for voice interaction, automation and self-service delivery.
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• Call handling optimisation and analytics to improve operational and agent efficiency.
• Computer telephony integration (CTI)
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• Outbound integration
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• Multi - media integration
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