25.08.2011
Mining the value of text messaging in the contact center
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27.07.2011
Aspect - Magic Quadrant Contact Centre Infrastructure Worldwide
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10.05.2011
Integrating the cloud in your contact center
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Products & Solutions

Ninzi-Connect offers products and professional services that include:

• Automatic call distribution (ACD) systems for inbound call automation.
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• Outbound automation systems for predictive, progressive and preview dialing.
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• Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting.
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• Voice and screen recording systems for compliance and legal purposes.
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• Quality management systems for customer service improvement and training.
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• Interactive voice response systems (IVR) for voice interaction, automation and self-service delivery.
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• Call handling optimisation and analytics to improve operational and agent efficiency.
• Computer telephony integration (CTI)
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• Outbound integration
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• Multi - media integration
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