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Aspect Quality Management

Aspect Quality Management provides call logging (full-time call recording), sophisticated speech analytics and flexible agent quality coaching capabilities that help you derive value from the knowledge you gather with every customer interaction. It helps drive improvement to people and processes by allowing you to easily evaluate agent quality performance, identify and act on important customer trends and can play a vital role in a company’s overall plan to address compliance guidelines (such as PCI DSS).

 

Product Capabilities

Aspect Quality Management delivers full-time, encrypted recording and quality management scorecards. In addition, it offers Web-based customer surveys and through its interaction with CallMiner Eureka, uses the latest speech analytics technologies to truly measure consumer sentiment.

Aspect Quality Management allows you to:

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