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Softcom

Softcom Technologies Corporation is a provider of real-time reporting solutions including the InsideEdge Business Analytics suite for Aspect Unified IP. Easy to use, scalable and robust, InsideEdge will bring added value to UIP customers by enhancing reporting and data analysis, both real-time and historical, while providing greater flexibility and easier access to their data.

Discover InsideEdge for UIP. InsideEdge provides customized Dashboard and Reporting solutions for Aspect customers worldwide. Monitor your Contact Centre business analytics and performance with key information at your fingertips.

Whether Inbound or Outbound, or for Collections, Customer Service, or Sales, Ninzi-Connect has the right solution for you. Ninzi is proud to represent the InsideEdge Contact Centre Solution exclusively for South Africa. Go beyond the data barriers and discover information that often goes unseen. InsideEdge is the right technology to help you monitor your operations as well as your bottom line.

Ninzi will help you focus on a clear path to success.

How InsideEdge Can Improve Your Contact Center:

 

InsideEdge Software

InsideEdge Supervisor

InsideEdge Supervisor provides organizations with the necessary tools needed to perform advanced business intelligence reporting and analyses.

InsideEdge Agent Dashboard

InsideEdge Agent Dashboard allows agents to keep track of vital stats they should be aware of throughout the day.

InsideEdge Wallboards

InsideEdge Wallboards will allow you to display key information for all to see on large plasma or LED monitors in the contact center.

InsideEdge Mobile

InsideEdge Mobile (iPhone & Android phones) gives managers and supervisors the ability to monitor activity when they are away from their desks.

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+27 (0)11 482 3600

info@ninzi-connect.com

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