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Aspect Workforce Management

Aspect Workforce Management provides essential workforce management forecasting, scheduling and tracking functionality for customer service, collections, and back office environments. The solution includes flexible, robust strategic planning that enables you to evaluate multiple staffing scenarios to determine optimal staff and resource requirements for your inbound, outbound, blended, and back office operations.


Product Capabilities

Aspect® Workforce Management delivers seamless enterprise engagement through advanced forecasting, scheduling, tracking, adherence monitoring, and seat planning capabilities. In addition, the system allows employees to manage their own schedules within a set of pre-defined rules that ensure commitments are maintained. Enabled with unified communications (UC), Aspect Workforce Management improves employee productivity by uniting with Aspect's interaction management platform and Back Office Optimizer to route tasks to available employees using workflow capabilities.

Aspect Workforce Management allows you to:


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