NINZI-CONNECT SOFTWARE.
PROFESSIONAL SERVICES FOR UNIFIED COMMUNICATIONS.
Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 25 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments.
Strategic Business Solutions (SBS)
Our Services at Ninzi-Connect are unique – we help clients define and execute customer interaction strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate them on potential pitfalls.
The SBS Team
The team combines more than 50 years of experience with contact centres large and small. We’ve been on the front lines helping companies plan for change and growth, deliver new technologies and services, revamp and organize their business processes and conduct business case analysis. Whatever project we working on – clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging on our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.
The Ninzi-Connect Team
- We are enthusiastic and get energized by solving client challenges.
- We dig in, roll up our sleeves and get involved. There is no watching from the side lines.
But we know we can’t do it without you, because you have unique needs, and no one can know your business like you do. - We’re focused on your business. This requires us to be open-minded, objective, and collaborative. It also helps that we are good listeners.
- We know what we are doing. Our years of being in the trenches make us confident in our abilities and knowledge.
WE BRING THIS EXPERIENCE AND ENTHUSIASM TO EACH AND EVERY CLIENT ENGAGEMENT.
Agents utilizing our technology
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Countries – International Footprint
Ninzi-Connect has a wide range of solutions to fit most business' requirements.
Customer Interaction
Complete customer engagement solutions powered by a set of native customer service capabilities and designed to integrate into the larger customer-driven enterprise.
Contact Centre
Inbound ACD, outbound dialling, email, SMS, chat, social, omni-channel solutions with CRM integration.
Self Service
Self-service is now often the first choice when customers have an inquiry. We streamlines the process of designing, streamlining and deploying self-service customer contact applications across multiple communications channels, like voice, text (IM, SMS, USSD), mobile web, social networks like Twitter and smartphone applications.
Analytics & Insight
The desktops of your employees are right at the centre of activity in both the front office contact centre and back office. What if you could capture at a detailed level what is transpiring on each desktop and then aggregate and correlate that data to reveal both individual productivity barriers as well as systemic areas for improvement? Ninzi-Connect’s Desktop analytics solutions can harness the Big Data associated with agent desktop activity to deliver significant value and benefits to contact centres and back-office operating departments.
Risk & Compliance
Alvaria Verify is a convenient SaaS solution that keeps the customer experience at the center of fraud prevention and detection in today’s digital, mobile world. It goes beyond prevention and detection by managing the ongoing communications on an Omni-channel platform when communication needs to be initiated with the customer. By engaging your customers in a seamless, automated two-way dialogue wherever they are, you are better positioned to mitigate the risk factors while enhancing the relationship with your consumers.
Meet the driving force behind Ninzi Connect’s success – our exceptional leadership team.
Comprising seasoned professionals with diverse expertise and a shared passion for excellence, they lead by example, guiding our organization forward with a focus on innovation, growth, and meaningful impact.
Martin Haines
Managing Director
Martin has over 25 years’ experience within the contact centre industry. Much of his early experience was overseas including several years with Aspect UK, where the strategic relationship was initially forged. His experience embraces the entire range of the business activity including solutions installation, maintenance and training. Martin has also done consulting on outbound and inbound contact centre solutions.
Kenosha Martin
Director – Projects & Services
Meet Kenosha Martin, a skilled veteran with over 20 years of invaluable business experience. Kenosha’s journey began as a call center agent within the retail industry, where she honed her customer-centric approach and problem-solving skills. Transitioning into the banking sector, Kenosha further expanded her expertise, gaining a deep understanding of financial services and business operations.
Industry Partners
