Services

NINZI-CONNECT SOFTWARE.

PROFESSIONAL SERVICES FOR UNIFIED COMMUNICATIONS.

Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 25 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments.

Strategic Business Solutions (SBS)

Our Services at Ninzi-Connect are unique – we help clients define and execute customer interaction strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate them on potential pitfalls.

The SBS Team

The team combines more than 50 years of experience with contact centres large and small. We’ve been on the front lines helping companies plan for change and growth, deliver new technologies and services, revamp and organize their business processes and conduct business case analysis. Whatever project we working on – clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging on our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.

The Ninzi-Connect team has varied experiences and backgrounds, but we share common traits:

· We are enthusiastic and get energized by solving client challenges.
· We dig in, roll up our sleeves and get involved. There is no watching from the side lines.
But we know we can’t do it without you, because you have unique needs, and no one can know your business like you do.
· We’re focused on your business. This requires us to be open-minded, objective, and collaborative. It also helps that we are good listeners.
· We know what we are doing. Our years of being in the trenches make us confident in our abilities and knowledge.

WE BRING THIS EXPERIENCE AND ENTHUSIASM TO EACH AND EVERY CLIENT ENGAGEMENT.

Services
9940

Agents utilizing our technology

17300

Number of Ports utilizing our technology.

600

Completed Projects

9

Countries – International Footprint

Solutions

Ninzi-Connect has a wide range of solutions to fit most business' requirements.

Contact Centre

Inbound ACD, outbound dialling, email, SMS, chat, social, omni-channel solutions with CRM integration.

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Customer Interaction

Complete customer engagement solutions powered by a set of native customer service capabilities and designed to integrate into the larger customer-driven enterprise.

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Self Service

Self-service is now often the first choice when customers have an inquiry. We streamlines the process of designing, streamlining and deploying self-service customer contact applications across multiple communications channels, like voice, text (IM, SMS, USSD), mobile web, social networks like Twitter and smartphone applications.

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Analytics & Insight

The desktops of your employees are right at the centre of activity in both the front office contact centre and back office. What if you could capture at a detailed level what is transpiring on each desktop and then aggregate and correlate that data to reveal both individual productivity barriers as well as systemic areas for improvement? Ninzi-Connect’s Desktop analytics solutions can harness the Big Data associated with agent desktop activity to deliver significant value and benefits to contact centres and back-office operating departments.

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Risk & Compliance

Aspect Verify is a convenient SaaS solution that keeps the customer experience at the center of fraud prevention and detection in today’s digital, mobile world. It goes beyond prevention and detection by managing the ongoing communications on an Omni-channel platform when communication needs to be initiated with the customer. By engaging your customers in a seamless, automated two-way dialogue wherever they are, you are better positioned to mitigate the risk factors while enhancing the relationship with your consumers.

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Solutions
ManagementTeam
260_260_Martin

Martin Haines

MANAGING DIRECTOR

Martin Haines: Managing Director

Martin has over 17 years’ experience within the contact centre industry. Much of his early experience was overseas including several years with Aspect UK, where the strategic relationship was initially forged. His experience embraces the entire range of the business activity including solutions installation, maintenance and training. Martin has also done consulting on outbound and inbound contact centre solutions.

260_260_Prem

Prem Mungul

SALES DIRECTOR

Prem Mungul: Sales Director

Prem has over 27 years contact center and IT solutions experience.  He is responsible for the overall coordination, the functional management and leadership of all of the sales activities of the business. He is also responsible to expand the company’s product reach and profit revenues by identifying new markets, attracting new partners and forming extended business relationships.

260_260_Cecil

Cecil Moult

TECHNICAL DIRECTOR

Cecil Moult: Technical Director

Cecil has over 29 years’ experience within the telecoms industry, and has been with the company for more than 20 years starting as a support technician. He and his dedicated management and service team are responsible for the installation and support of the companies solutions.

ManagementTeam
SocialResponsibility

SOCIAL RESPONSIBILITY

Each year Ninzi-Connect awards bursaries to pupils of Bordeaux Primary.

This year, Ninzi-Connect have 4 new pupils from Bordeaux Primary to whom we awarding bursaries to.

Ninzi-Connect management were invited to Bordeaux Primary to meet the 4 pupils nominated by the school to receive a Ninzi-Connect bursary. We met the school management team together with the pupils including their parents and guardians. Members of the school governing body also attended.

The principal of Bordeaux Primary introduced the teachers and pupils after which the MD for Ninzi-Connect introduced the Ninzi-Connect team to the meeting. The principal swelled with pride as each pupil confidently delivered a note of appreciation for the bursary awarded. During these talks the pupils and parents were very emotional and included a few instances of shedding tears of joy.

In the meeting, the Bordeaux Primary principal and a member of the school governing body said a few words of thanks to Ninzi-Connect for their generosity and for helping both Bordeaux Primary and their pupils. It was a morning filled with “life’s lessons”, gratitude, and appreciation for the ‘basic things’ in life. Once again Ninzi-Connect were able to brighten the way of 4 pupils while sharing the load of educating ‘tomorrow’s leaders’.

SocialResponsibility
Press Releases

Press Releases

Customer self-service trend continuing to grow, says Aspect Software

30 May 2018

As more organisations invest in advanced technologies and customers demand easier communication methods, self-service is fast becoming a necessity in customer service, says Stephen Ball, senior VP Europe and Africa at Aspect.

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Aspect Software Wins at 2018 UK Cloud Awards

21 May 2018

Aspect Software is delighted to announce that it has been named a winner in the Security Solution of the Year category at this year’s UK Cloud Awards, in recognition of the innovative nature and consistently excellent performance of its VerifyTM fraud detection software.

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New research reveals the top contact centre technology trends over the next 12 months

15 May 2018

Research from Aspect Software finds artificial intelligence, chatbots and automation will dominate contact centre development over the next year.

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Ten ways to improve customer experience and bottom line through self-service

10 May 2018

Today’s customers prefer to help themselves. Make it easy for them.

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Ninzi-Connect appoints new Managing Director

6 June 2017

Ninzi-Connect has announced the recent appointment of Martin Haines as MD.
Haines is married with two children and resides in Sandton Johannesburg. In addition to being a travel addict, he is a qualified safari field guide and spent much of his spare time leading expeditions into the African wildlife tracking the Big Five.

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White Papers

2017 ASPECT Consumer Experience Index

23 January 2018

A national study of 1,000 American consumers to investigate the attitudes, preferences and behaviors regarding customer touchpoints and engagement within the specific context of self-service, customized or personalized service and the hot topics of messaging, virtual assistants and chatbots.

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TELSTRAT – Employee Retention through Quality Management

 

Maintaining skilled and motivated customer service staff is key to a contact center’s success. With Engage Quality tools, motivating agents to achieve service excellence and efficient workflow ensures your organization stays ahead of competitors.
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TELSTRAT – Integrating Call Recording with Other Applications

 

Engage Desktop Analytics software optimizes workflow by pulling customer data from CRM and other applications and linking it to contact recordings to build and maintain complete and convenient views of your customers’ experiences and journeys.

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TELSTART – Screen Capture Improves Average Handle Time

 

Engage Capture software records multiple desktop screens simultaneously, allowing supervisors to monitor and coach teams of agents. Team monitoring enables honing team skills, improving workflow, and guiding agents through complex tasks.

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CALLMINER – How Interaction Analytics Reduces Costs, Optimizes Engagements and Provides Rapid ROI

 

Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations.

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Press Releases
Partners
Aspect
Telstrat
Softcom
NSN
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Johannesburg


PO Box 85500, Emmarentia, 2029

Tel: +27 (0)11 482-3600
Fax: +27 (0)11 482-4628
E-mail: info@ninzi-connect.com

Cape Town

Regus Centre, 1st Floor, Willowbridge Mall,
39 Carl Cronje Drive, Tygervalley, Cape Town
PO Box 85500, Emmarentia, 2029

Tel: +27 (0)21 974 6153
Fax: +27 (0)21 551-0675
E-mail: info@ninzi-connect.com

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