Contact Centre

Inbound ACD, outbound dialling, email, SMS, chat, social, omni-channel solutions with CRM integration.

Alvaria’s Contact Center solutions helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions. Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact. And with less hassle getting things done.

By integrating your Customer Relationship Management Solution with your Customer Care Strategy, we will help you outperform your competitors in these critical areas:

  • Better customer retention
  • Increased customer satisfaction
  • Higher lifetime value of your customer
  • Greater positive sentiment through relevant social media channels

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