Based entirely on proven technology from Alvaria’s comprehensive portfolio, while utilizing our latest next-generation components, the Alvaria customer engagement platform brings the full convenience, security and reliability

• Native omnichannel and self-service capabilities.
• Common configuration and administration across capabilities.
• Shared real-time and historical reporting across capabilities.
• Personalized, role-based UX for agents, team leads, and administrators.
• Continuous delivery of new features through a reliable architecture.
• A rich set of API’s to support external integrations including CRM systems.