CustomerInteraction

Customer Interaction

Complete customer engagement solutions powered by a set of native customer service capabilities and designed to integrate into the larger customer-driven enterprise.

Based entirely on proven technology from Aspect’s comprehensive portfolio, while utilizing our latest next-generation components, the Aspect customer engagement platform brings the full convenience, security and reliability

  • Native omnichannel and self-service capabilities.
  • Common configuration and administration across capabilities.
  • Shared real-time and historical reporting across capabilities.
  • Personalized, role-based UX for agents, team leads, and administrators.
  • Continuous delivery of new features through a reliable architecture.
  • A rich set of API’s to support external integrations including CRM systems.
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