Based entirely on proven technology from Aspect’s comprehensive portfolio, while utilizing our latest next-generation components, the Aspect customer engagement platform brings the full convenience, security and reliability
- Native omnichannel and self-service capabilities.
- Common configuration and administration across capabilities.
- Shared real-time and historical reporting across capabilities.
- Personalized, role-based UX for agents, team leads, and administrators.
- Continuous delivery of new features through a reliable architecture.
- A rich set of API’s to support external integrations including CRM systems.